Endpoint Management Architect (Systems Engineer 3)

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices and innovative solutions that enable the core services of the Council.
How your work would contribute to our organization and the Twin Cities region:

The Endpoint Management Architect, which will be filled as a Systems Engineer 3,is a senior level position responsible for all aspects of enterprise network systems including planning, testing, implementation, and support. The position will work as part of a team, designing, building, integrating, and supporting systems that meet the METC technology needs. This position will solve problems at a high level and use their extensive knowledge to help set the future direction of the network systems at the Metropolitan Council.
Note: This position is based at our Robert Street office in St. Paul and requires travel to various Council work sites in the Twin Cities metro area. Some Council work sites are not accessible by public transportation, so driving a Council vehicle may be necessary. Candidates must have a valid driver's license with an acceptable driving record.
Anticipated Starting Salary Range: $46.01 - 55.29 Hourly / $95,701 - 115,003.20 Annually
Full Salary Range: $40.56 - $61.20 Hourly / $84,365 - $127,296 Annually
The starting salary will be based on the selected candidate's experience, skills, education, and internal salary equity, and includes a generous benefits package.
Benefits: Great work/life balance, insurance starting on day one, MN State Retirement Program pension, in-house clinic, salary continuance for injury or illness, 13 paid holidays per year plus generous annual leave, employee development, free Metro Transit rides, and much more!

• Administer multiple hardware and software functions that include design, configuration, installation, monitoring, tuning, systems configuration, and release planning and change management.
• Responsible for leading problem identification, resolution, proactive problem management, and root cause analysis of system failures
• Coordinate appropriate service outage and recovery communications through the IS Service Desk.
• Performs related duties as assigned.

High school diploma or GED ANDnine (9) years ofexperience in the design, installation, operation, and troubleshooting of wired and wireless network equipment and related infrastructure.

Note: Highest completed degree in the following majors: computer technology, computer science, or a related field will count towards the minimum nine (9) years of required work experience.

• Associates degree counts as two years of experience
• Bachelor's degree or higher counts as four years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

• Architecting experience that includes creating diagrams, using the cloud, patching and securing, etc.
• Experience using Intune.
• Experience using Mobile Device Management (MDM).
• Experience leading IT staff.
• Experience using SCCM/Config Management.
• Experience using ITSM tools.
• Experience using troubleshooting Endpoint hardware.
• Criminal Justice Information Services (CJIS) certification.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of overall information security best practices.
• Skilled in collaboration, facilitation, and mentoring skills.
• Skilled in problem solving skills across multiple domains and servers or network platforms.
• Ability to provide great quality customer service.
• Ability to prioritize and balance multiple tasks.
• Ability to communicate effectively with peers, business units and vendors.
• Ability to implement corrective actions.
• Ability to work independently and with minimal supervision.
• Ability to attain Microsoft AZ-900 fundamentals certification and progress to additional advanced certifications.
• Ability to complete Azure DevOps services CI/CD implementation for custom applications.
• Ability to define a plan to implement security and quality tooling into CI/CD pipelines.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Union:AFSCME
Grade: I
FLSA Status:Exempt
Safety Sensitive: No
What your work environment would be:
You would perform your work in a standard office setting. Work may require travel between primary worksite and various locations on short notice to resolve computer system problems.

What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council,you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

Security Policy:
This position involves direct access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI CJIS Security Policy, final candidates must agree to submit to a state of residence and national fingerprint-based record check.

If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information would be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be considered for the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us. Employment Type: Full-Time