Address
Form of work
SalaryWe offer remote work opportunities (AK, AR, AZ, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE,NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, WI & WY only)
The Manager, Records Management will manage the Records Management function at TriWest which is responsible for overseeing the collection, maintenance, and integrity of electronic and paper records from multiple sources. This position will serve as the point of contact with outgoing contractor and government points-of-contact to receive and manage electronic and paper records. The Manager, Records Management will collaborate with information security, information technology, legal and other relevant internal departments to establish and manage the Records Management function and ensure contractual requirements are met.
**Veterans, Reservists, Guardsmen, and military family members are encouraged to apply**
Education & Experience
Required:
- Bachelor's degree in Business or related field or equivalent experience
- 3+ years of experience in Records Management and maintenance
- Currently holds or is able to obtain the Certified Records Manager credential within one year
- Demonstrated increasing levels of responsibilities in leadership over Records Management to include electronic and paper records, as well as data management
- Eligible to receive DoD security clearance
- TRICARE or MEDICARE operations experience in Records Management and compliance
- Knowledge of government records policies
Key Responsibilities
Manage TriWest's Records Management program and functions in accordance to contract requirements. The Records Management program will include receipt, disposition, reporting and maintenance of paper and electronic records. Ensure the planning, controlling, directing, organizing, training, promoting, and other managerial activities related to the creation, maintenance and use, and disposition of records are carried out in such a way as to achieve adequate and proper documentation of Federal policies and transactions and effective and economical management of operations- Communicate, collaborate and coordinate with outgoing contractor and all relevant government contacts to ensure transfer of all records
- Oversee testing of records to ensure record files are accessible, usable, searchable and retrievable
- Attend and participate in transition meetings and required training meetings
- Recruit, hire, onboard, Train, coach, counsel, and develop Records Management team. Coordinate work schedules, assign work, and evaluate department outcomes
- Interpret and disseminate Government Records Management requirements. Coordinate requirements/changes with the Vice President and General Counsel and functional experts
Collaborate with information security, information technology and facility teams to ensure security and integrity of records- Develop, write, and maintain Records Management policies and procedures, guidelines, and instructions. Lead in ensuring company compliance of Records Management requirements
- Provide guidance on electronic record-keeping and imaging requirements
- Develop reports for the Defense Health Agency (DHA) and TriWest leadership
- Function as liaison to the Defense Health Agency (DHA) Records Management Officer
- Receive and coordinate all DHA record requests.
- Function as the main Point of Contact for TriWest records requests and status questions
- Function as the Point of Contact for the transfer of paper records in and out of off-site storage (contractor, government and TriWest records)
- Coordinate archiving and retrieval of records to/from the Federal Records Center and TriWest's offsite records storage facility
- Ensure that department staff is properly cross-trained to maintain continuity of operations
- Perform other duties as assigned
- Regular and reliable attendance is required
Competencies
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources
Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues
Technical Skills: Comprehensive knowledge of Government Records Management, records retention and destruction, document storage and control; knowledge of rules, regulations, and laws related to archives and records
Working Conditions
Working Conditions:
- Works within a standard office environment or remote work from home
- Ability to do repetitive work and maintain set production standards
- Ability to operate office equipment (copiers, faxes, and printers)
- Department of Defense security clearance required
- Exposure to dust or uncomfortable working conditions for occasional work in the preparation of records for off-site storage areas
- Ability to lift boxes from 20 to 50 pounds
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
