Mgr Physician Services Support

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Manager Physician Services Support opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Manager Physician Services Support for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Manager of Physician Support Services for Physician Services Group is a working manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division's Physician Support Team with HCA's corporate ITG strategies, division ITG strategic plans, and facility needs, and participates and in the development of guidelines, procedures, and standards for initiatives impacting Physicians. Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support Team, and coordinating consistent support of physicians working within the division. This individual also assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications. The Manager of Physician Support requires subject matter knowledge of clinical applications and their impact and applicability to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

Duties Include But Are Not Limited To

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division
• Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
• Responsible for personnel management, performance reviews, competency development, and coaching of staff
• Builds and maintains relationships with Physicians, ITG leaders, and vendors
• Participates in resource planning and allocates resources to meet goals of the Application Services area, ITG goals and business priorities
• Organizes, plans, assigns, and monitors completion of work
• Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
• Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
• Grows the support capabilities for physician support throughout the Division
• Works with facility and zone Physician Support Coordinators, and broader Application Services Team to implement the division plan for application standardization, utilization, integration, and optimization
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the sharing of best practice models, and policies & procedures related to physician support
• Participates in activities to improve departmental and organizational performance
• Establishes and maintains relationships with outside vendors of ITG products, professional organizations, contract employees, co-ops, external auditors, and consultants
• Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors
• Participates in special projects as needed and performs other duties as assigned
• Practice and adheres to the Code of Conduct and Mission and Value Statements

Knowledge, Skills, and Abilities

• Understands legal guidelines
• Strong analytical skills and detailed organizational skills
• Demonstrated ability to proactively identify needs, manage resources, and multi-task
• Demonstrated ability to communicate effectively verbally and in writing
• Demonstrated customer orientation
• Strong leadership and management skills
• Demonstrated ability to recruit, develop, and retain staff
• Demonstrated ability to work in stressful situations
• Competency in basic PC use and required tools

Education

• Bachelor's degree or equivalent job experience required

Experience

• Three or more years of experience in physician support
• Experience in large, complex organization or corporate structured environment
• Experience in team leadership and direct supervision
• Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

Other

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Mgr Physician Services Support opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.