Customer Service Sales Support X3

Why is This a Great Opportunity?

The Customer Service/Sales Support Specialist plays a crucial role as the liaison between our company, its clientele, and our sales team nationwide. Operating from our office in St. Louis, this position primarily entails efficiently processing customer orders received from our sales team and directly from clients into our order processing system. Additionally, the Customer Service team is responsible for ensuring timely pick, pack, and shipment of products to clients.

Job Description:

• Efficiently process customer orders via email and phone calls from both clients and the sales team.
• Provide timely updates to clients and the sales field regarding order status, inventory, pricing, and shipping information.
• Collaborate with sales, management, and other departments, as well as external partners, to ensure orders are fulfilled promptly.
• Resolve sales or customer issues promptly and escalate when necessary.
• Organize and streamline operational tasks to minimize errors and enhance efficiency.
• Maintain the accuracy of the order processing and inventory system, updating procedures as needed.
• Ensure internal sales team members have adequate inventory and replenish stock when necessary.
• Provide exceptional customer support, prioritizing client satisfaction.
• Manage inventory and conduct monthly reconciliations.
• Perform other Sales Support and administrative tasks as required.

Qualifications:

• Proficient computer skills with the ability to adapt to new systems and utilize technology for increased productivity.
• Ability to work independently as well as collaboratively within a team environment.
• Strong decision-making and problem-solving skills.
• Exceptional accuracy in data entry with meticulous attention to detail.
• High standards of written communication.
• Excellent verbal communication and phone etiquette.
• Effective interaction with sales, management, and clients.
• Ability to adapt to changes and handle unexpected events in the work environment.
• Maintain high-performance standards in a fast-paced, dynamic setting.
• Self-motivated with a proactive approach to supporting management and seizing opportunities.
• Demonstrated potential for leadership abilities.

Experience

• Minimum of 2 years of experience in Sales Support and/or Customer Service roles.
• At least 2 years of experience in order processing.
• Proven track record of successfully supporting both internal and external clients.
• High school diploma or GED required; college degree preferred.
• Experience with relevant industries such as healthcare or government programs is advantageous.

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