Address
Form of workPositions Purpose
Saint Mary’s Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators located in Waterbury.
You Will Be Responsible For:
- Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
- Operates public address system as requested.
- Identifies and responds to “code” situations.
- Provides routine approved patient information to callers and refers other inquiries to supervisor.
- Provides excellent customer service to all callers.
- Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.
Minimum Requirements:
- High School Diploma or Equivalent
- One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
- Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
- Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
- Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.
Highlights
- Per Diem, Rotating Shift – Must be available Weekends and Holidays
- Become a valued member of an excellent, dedicated health care team
- Competitive Benefits Package effective on first day
- Generous shift differentials
Facility Information
Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
