Network Operations Center

Job Description/ Responsibilities

• Monitor the network utilizing the VMWARE SMARTS, NNMi, ARX, Splunk, and ServiceNow platforms.
• Provide level 2 troubleshooting and support for the Juniper switch and CISCO WAN infrastructure.
• Provide level 2 troubleshooting and support for the Ivanti remote worker infrastructure.
• Solid communication and technical skills working with vendors including Lumen and Verizon and vendor partners including Kyndryl, EXL, and Cognizant and more on problems and changes through to resolution.
• Implement DNS and F5 changes.
• Review firewall logs for blocks and accepts as part of troubleshooting.
• Assist with network configuration in support of major projects.
• Assist with moves, adds, and changes.
• Be flexible in learning and using network performance tools including Riverbed's ARX platform.
• Cisco and Juniper Certification a plus.
• Knowledge of ServiceNow a plus.
• Knowledge of APC Uninterruptible Power Supplies (UPS) and EcoStruxure IT Expert monitoring software a plus.
• Knowledge of Out of Band (OOB) management (CDI OBM) a plus.
• Knowledge of Visio a plus.
• Knowledge of Aruba Edge Connect SD-WAN a plus.