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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of GSG, the Global Commercial Credit team (GCC) vison is to “Provide the world’s best credit and underwriting experience every day. This role is an exciting part of GCC in which we support State and Government entities.
Responsibilities:
- Legal Holds process involves researching and action levies, garnishments and various court notices served on American Express and involve Merchant payables.
- Analyzing incoming cases to determine if a Merchant has an account with AMEX; deciding proper course of action
- Manage inbound and outbound calls to merchants, court officials and attorneys.
- Generate payments, as well as, process adjustments to merchant accounts.
- Assist in other Risk Functions to support business needs.
Preferred Qualifications:
- Proven analytical ability to review large amounts of data from various sources and assess/mitigate risk.
- Strong communication skills, while driving a successful customer experience on the phone.
- Ability to work effectively within a team environment to meet deadlines/goals while building strong relationships with internal business partners.
- Ability to balance quality work, focusing on Compliance/Procedure while driving efficiency.
- Strong collaboration skills and the ability to work within a cross functional, multi-tasking team Strong change management skills and a positive outlook.
- Strong proficiency in PC skills, including MS Word and Excel
Minimum Qualifications:
- Minimum 1-year Merchant experience.
Salary Range: $20.00 to $33.65 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
