Address
Form of work
SalaryJob Information
State of Tennessee Job Information
Opening Date/Time
03/05/2024 12:00AM Central Time
Closing Date/Time
03/25/2024 11:59PM Central Time
Salary (Monthly)
$3,958.00 - $5,950.00
Salary (Annually)
$47,496.00 - $71,400.00
Job Type
Full-Time
City, State Location
Nashville, TN
Department
Mental Health and Substance Abuse Services
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES, ADMINISTRATION DIVISION, DAVIDSON COUNTY
The position requires regional travel and remote work from home.
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of full-time professional-level work in a MENTAL HEALTH, substance abuse, intellectual/developmental disabilities, special education, or social services setting.
OR
Graduation from an accredited college or university with a master's degree and experience equivalent to two years of full-time professional-level work in a MENTAL HEALTH, substance abuse, intellectual/developmental disabilities, special education, or social services setting.
Necessary Special Qualifications: A valid motor vehicle operator's license is required for employment in this classification.
Examination Method: Education and Experience,100%, for Preferred Service positions.
Summary
Summary: Under general supervision, is responsible for professional MENTAL HEALTH LICENSURE survey work of average difficulty and performs related work as required.
Distinguishing Features: This is the working level classification in the Mental Health Licensure series. An employee in this class is assigned to a regional office and conducts surveys and investigations of MENTAL HEALTH and substance abuse treatment facilities. This classification differs from Mental Health Licensure Manager in that an incumbent of the latter manages a regional office and supervises employees in this classification.
Responsibilities
Evaluating Information to Determine Compliance with Standards:
- Examines information gathered at a survey or investigation to determine compliance.
- Conducts investigations involving allegations of neglect, abuse, or serious dereliction of duty in licensed facilities, often in conjunction with other relevant regulatory agencies.
- Surveys operations to ascertain level of compliance to pertinent laws, policies, procedures, rules and regulations.
- Performs follow-up inspections or contacts as necessary.
- Ensures compliance with state and federal regulations in relation to MENTAL HEALTH/substance abuse services and personal support services and related policies, procedures, rules, regulations and other mandates.
- Makes recommendations regarding the licensee's application for license renewal based on performance profile of licensees and the successful negotiation of pertinent plans of compliance for license issuance or renewal.
- Inspects the physical plant, equipment, environment and vehicles for compliance with life safety and environmental laws, rules and regulations.
- Gathers information from a variety of sources in order to determine compliance with MENTAL HEALTH/substance abuse services and personal support services and related policies, procedures, rules, regulations and other mandates.
- Makes recommendations for corrective/disciplinary action for providers not in compliance or operating without a license.
- Provides technical assistance to licensees to ensure compliance with standards.
- Prepares reports of findings from surveys or investigations.
- Interprets MENTAL HEALTH and related policies, procedures, rules, regulations, and other mandates to operations staff, community based programs, and other entities to assure adequate opportunity for compliance with same for benefit of program.
- Maintains files on all facilities and generate reports from inspections and surveys and the results of inspections and investigations.
- Maintains database of information, complaints, and investigations.
- Maintains archived information.
- Takes photographs.
- Performs a variety of liaison work and personal contacts with program staff, community agencies, other governmental agencies, and other entities in giving and obtaining information and explaining matters related to policy, procedure, law, rules and regulations.
- Explains and provides technical assistance as needed.
- Exercises independent judgment to determine priority of work tasks.
- Schedules survey visits and/or investigations and coordinate with other staff as necessary.
- Establishes and maintain relationships necessary to accomplish work tasks.
- Provides on-the-job training to new employees.
- Communicates with supervisors, co-workers, and subordinates to accomplish work tasks.
- Provides training sessions to providers based on the needs obtained from survey results or requests of the providers.
- Provides training to outside organizations as requested.
- Assists prospective applicants in locating and interpreting various application materials and understanding the requirements for licensure.
- Coordinates with other agencies to accomplish surveys, investigations and other appropriate actions.
- Researches updates to pertinent information.
- Attends in-service trainings.
- Examines current procedures and makes recommendations for changes where necessary.
Competencies
Competencies:
- Integrity and Trust
- Ethics and Values
- Decision Quality
- Priority Setting
- Dealing with Ambiguity
- Written Communications
- Customer Focus
- Interpersonal Savvy
- Learning on the Fly
- Problem Solving
- Composure
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Understanding written sentences and paragraphs in work related documents
- Communicating effectively in writing as appropriate for the needs of the audience
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Talking to others to convey information effectively
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action
- Managing one's own time
- Adjusting actions in relation to others' actions
- Bringing others together and trying to reconcile differences
- Understanding the implications of new information for both current and future problem-solving and decision-making
- Being aware of others' reactions and understanding why they react as they do
- Persuading others to change their minds or behavior
- Teaching others how to do something
- Actively looking for ways to help people
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
- Ability to communicate information and ideas in writing so others will understand
- Ability to read and understand information and ideas presented in writing
- Ability to identify and understand the speech of another person
- Ability to communicate information and ideas in speaking so others will understand
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
- Ability to speak clearly so others can understand you
- Ability to generate or use different sets of rules for combining or grouping things in different ways
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to tell when something is wrong or is likely to go wrong (does not involve solving the problem, only recognizing there is a problem)
- Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Ability to remember information such as words, numbers, pictures, and procedures
- Ability to add, subtract, multiply, or divide quickly and correctly
Tools & Equipment
- Computer
- Vehicle
- Digital Camera
- GPS
- Mobile Phone
- Office Equipment
- Measuring tools and gauges
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
