Mental Health Front Desk Receptionist

We are looking for a Front Desk Clerk who will also manage the intakes of our office on a daily basis and to perform a variety of administrative and clerical tasks within a Mental Health office setting. As a member of the Front Desk Team, you will be the first point of contact for our company. Our Front Desk Clerk duties include: offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. You will manage clients appointments using Advanced MD and TherapyNotes software. You will review insurance eligibility and collect copay/coinsurance as required. You will have a grasp of medical terminology. To be successful as a Front Desk Clerk, you should have a pleasant personality, this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, the Front Desk clerk’s duties and responsibilities are to ensure the Front Desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Keep inventory of Front Desk supplies
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Cross-train for multiple department positions
• Be a Team Player

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role in medical setting
• Proficiency in Microsoft Office Suite
• Advanced MD, TherapyNotes, or medical scheduling software
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree
• HIPAA compliance
• Insurance verification
• New client intake
• Medical front office experience

Administrative Duties:

• Scheduling
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments

Setting:

• Medical

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

Ergonomic Workspace:

• No

Schedule:

• Monday to Friday
• 8 hour shift

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• medical Front Desk: 1 year (Required)
• medical office customer service: 1 year (Required)
• AdvancedMD: 1 year (Required)
• Insurance Verification: 1 year (Preferred)
• Intake/Insurance Verification: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person