Member Services Representative, Ymca Of Port Angeles

Company Overview

The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits throughout the communities we serve. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities.

Job Description/General function

Member Services Representative staff are responsible for managing all front desk operations. Duties include answering multi-line phone system; greeting members first, by name; checking members in and out in a timely manner; taking cash, check, and credit card payments all while providing exceptional customer service. Multi-tasking skills and attention to detail are required. Basic computer skills are necessary, as well as the ability to type a minimum of 45 wpm.

Responsibilities

• Ensure that all MSR activities are properly integrated to achieve quality customer service
• Effectively communicate member complaints/issues to the MSR Coordinator
• Present a positive attitude and demeanor toward all members, guests, and staff
• Learn and uses members' names
• Record messages in a legible and accurate manner and deliver them to the proper person
• Maintain a working knowledge of all YMCA programs, events, and policies
• Be able to work independently without supervision on occasion
• Must have full knowledge and understanding of both opening and closing procedures as well as safety procedures for both medical and environmental emergencies.
• Assist with daily operations of the office (i.e. answer phones, take program registrations, membership sign ups, etc.)
• Assist all departments with various projects when time allows
• Work effectively in both a team environments and independently
• Be organized, task-oriented with good follow through
• Adhere to proper credit card, check-cashing, and cash-handling policies and procedures
• Be responsible for daily till out of monies taken for the shift
• Read the Communication Binder daily and be responsible for the information therein
• Attend mandatory monthly staff meetings and trainings
• Maintain cleanliness and neatness of the front desk area
• Notify the MSR Coordinator when supplies are low and need reordering
• Organize and manage lost and found

Required Skills and Experience

• Strong administrative and computer skills, including Microsoft Office suite, program and operating software, Google suites, and internet applications
• Ability to respond to safety and emergency situations
• Ability to relate well and communicate effectively with a diverse group of individuals, in all circumstances
• Pass and comprehensive background screening
• Have a high school diploma or equivalent
• Be 18 years of age or older
• Have a current CPR and first aid certification or be able to obtain one within 30 days of hire

Additional Expectations and Duties

• Attends staff meetings and trainings as required and complete all online trainings which includes child abuse prevention training within 7 days of hire
• Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adheres to policies to boundaries with youths
• Reports suspicious or inappropriate behaviors and policy violations in accordance with mandated reporting requirements
• Responsible for general housekeeping tasks to ensure the workspace is always clean
• Submits hours worked accurately on the electronic timecard, within timelines for supervisor approval
• Passion for high standards and beliefs in the YMCA mission of youth development, healthy living, and social responsibility
• Flexible schedule as needed as on occasion may need to work evenings and/or weekends
• Other duties as assigned by supervisor

Working Conditions

Environment

• Office environment with occasional interruptions
• The noise level in the work environment is usually moderate
• Evening and/or early morning, and/or weekend hours periodically
• Occasional travel required

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• The employee frequently is required to sit and reach and must be able to move around the work environment
• Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms, stooping, keeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
• Carrying supplies, up to 25 lbs.

Driver Requirements

Private Vehicle, Requesting Reimbursement

• Valid drivers license
• Proof of insurance

YMCA Vehicle

• 18 years of age or older
• Valid drivers license

Driving record which meets or exceeds YMCA standards, driver records request will be submitted