Member Service Representative

Sound is looking for…

AMember Service Representativefor our Federal Way location! If you have experience providing great customer service, strong cash handling skills, and are looking to begin a rewarding career, you may be a perfect fit for Sound Credit Union! You will get to play an integral part in making your branch successful and an opportunity to grow your career in the financial industry.

At Sound you will experience…

• Our purpose which is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that’s consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of “people helping people”.
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.
• Learn more about our company culture here!

As a Member Service Representativeyou will…

• Work with members to complete transactions (i.e. deposits, withdrawals, loan payments, and transfers) including cash handling.
• Help advise members on products and services that may be beneficial to their current financial situation.
• Count, receive, and distribute cash.

In this role, you will get to provide guidance and help to our members meet their financial goals. The team is a fun supportive group, and your manager promotes growth within the team by providing hands-on coaching and training. If you enjoy a fast paced and learning environment, then this position will be a great fit for you.

Our ideal candidate will bring to the team…

• 1 year of customer service experience
• Sales and cash handling experience preferred
• High School Diploma or equivalent
• This position requires physical, in-person, face-to-face interaction.
• Employer sponsorship to secure or maintain employment authorization not available.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive…

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Three weeks Paid Time Off (PTO) accrued annually
  • 5 employer paid work/life balance days
  • 10 paid federal holidays every year
  • Employee assistance program for wellness counseling
  • Gym/lifestyle reimbursement
  • Free and/or discounted banking services with Sound
  • Employee Charitable Matching & Volunteer Program
  • Employee bonus program
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum: $20.00
Midpoint: $22.50
Maximum: $25.00

Your hours:

An in-person schedule Monday – Friday from 9:00am – 5:30pm with rotating Saturdays from 9:00am-1:00pm.

In your in-person role you will be engaging with members on a day-to-day basis as the face of Sound Credit Union! Your active participation with coworkers and managers is an essential part of your impactful work.

About Sound Credit Union…

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We’d love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: www.soundcu.com.

The future is in our hands…

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.