Upholds legal, regulatory and compliance requirements unique to the role, in addition to Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. Completes annually required compliance and security awareness related courses as established by Harborstone Credit Union policies and/or practices.
Effectively builds trust with members and internal staff by embodying and demonstrating the Core Values of the organization (Trust, Advocacy, Prosperity, Equity, Empathy, and Simplicity).
Compensation:
Applicant with desired knowledge, skills and abilities can anticipate $20.43 - 21.79
- Makes appropriate recommendations and decisions for lending, deposit, and service charge requests that balance the needs of the member with the needs of the membership and promotes a growing financial cooperative.
- Communicate effectively in person, by phone, or by email.
- Place and receive phone calls related to member business.
- Follow up with prospects and ask for their business.
- Participate in branch promotions as assigned.
- Support branch operational tasks.
- Conduct general account maintenance and ensure member account information is updated and accurate.
- Complete basic transactional needs as needed to support member experience.
- Manage member concerns and understand escalation process when needed.
- Maintain foundational understanding of all consumer and business-related products and services to effectively refer products and services to members.
- Perform teller transactions and maintain cash drawer within prescribed cash limits and meet cash balancing requirements.
- Demonstrates problem solving and critical thinking skills by leveraging resources effectively to meet members’ needs.
- Well-versed with credit cards and ability to uncover needs and accept applications.
- Well-versed with consumer loans and preapproval offers with ability to complete applications and processes.
- Knowledgeable in mortgage products and services with ability to refer members appropriately.
- Demonstrates Member Experience behavior expectations and utilizes Member Experience tools.
- Ability to support training efforts within the branch teams, as applicable.
- Understand the process of notary, medallion stamps, and signature guarantee services.
- Leverages external financial educational resources.
- Knowledge of Harborstone and Business Partner’s/Vendor’s/CUSO’s partnership and processes.
- Understand Harborstone’s 5-Year Strategic Plan, yearly Business Plan and Thematic Goal and the strategies required to achieve successful results for the cooperative.
- Deliberately works to develop and cultivate a growth mindset.
- Ability to understand, leverage, and build upon key strengths to help in the overall success of the cooperative as part of ongoing personal and professional development
Experience/Education:
- Basic Microsoft Office Skills.
- Holds / Obtains Notary license and performs services for members.
- Holds / Obtains NMLS training and maintains ongoing knowledge of mortgage process and products.
- High school diploma
- Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.