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SalaryFTD Customer Service Representatives are responsible for answering inbound calls and professionally assisting our Member Florists with statement questions and order disputes. This is a work-from-home position.
What you will do:
- Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate.
- Professionally respond to incoming customer calls and emails.
- Process requests using internal computer applications. Verify and validate all information provided by the member prior to submission.
- Accurately document all calls in the 360 application.
- Consistently achieve key indicators and performance standards as defined by management.
- Provide customers with quality service by following the defined company policies, processes and procedures.
- Read and retain information from departmental memorandums, websites and training materials to effectively service customers.
- Participate in ongoing on-the-job training. This may include one-on-one sessions with members of management and peer coaching.
- Other duties as assigned.
What we seek:
- High school diploma or general equivalency diploma; or equivalent combination of education and experience
- Inbound call center experience desirable
- Proficient in Microsoft Office and Internet navigation.
- Clear problem-solving skills and ability to make quick decisions
- Excellent communication skills, both written and oral
- Excellent grammar skills
- Clear speaking voice
- Good listening skills
- Good typing/keyboarding skills
- Ability to handle pressure professionally and to exhibit a calm disposition
- Ability to show empathy and be persuasive
- Ability to control the call
- Good follow up skills
- Ability to use computer and keyboard for extended periods of time
- Ability to communicate verbally and in writing and to talk for extended periods of time on the phone
- Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements
Come give FTD a look! We are an incredibly open and welcoming company-come join our family! FTD, LLC is a global premier floral gifting company with a vision to be the world's leading and most trusted company in this industry.
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