Member Service Representative

YMCA MISSION:

To put Christian principles into practice through programs that build healthy body, mind and spirit.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Rep is responsible for providing Membership Services and performing customer service duties designed to make the members YMCA experience as pleasant as possible.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

· Greet members in a pleasant manner

· Follow the dress code for the position

· Check members in and verify they have an active membership

· Provide general information on services and programs and conduct tours

· Sell and process memberships on the phone and in person

· Accept program registrations

· Receive money and receipt properly in Daxko; balance money transactions for shift and prepare deposit for the bank

· Answer telephone calls

· Be alert to safety factors and potential hazards

· Handle complaints and concerns and take appropriate action

· Assist in the lock up and opening of the facility and the overall supervision of the building

· Supervise and coordinate Birthday parties, lock-ins, and any other after hours activities

· Operate simple office equipment

· Keep front desk area orderly and attractive

· Attend all departmental team meetings

· All other tasks as assigned by designate

LEADERSHIP COMPETENCIES:

· Engaging Community

· Mission Advancement

· Operational Effectiveness

· Communication & Influence

· Building Relationships

· Developing Self & Others

QUALIFICATIONS:

· High School Diploma or General Educational Development Certificate (G.E.D.)

· General office experience and computer skills

· Strong interpersonal skills

· Ability to work with the public under a variety of circumstances

· Current First Aid & CPR Certification

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Able to lift up to 50 lbs.

· While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

· The noise level in the work environment is usually moderate

· Continuous standing, walking, pushing, pulling, reaching, moving about, and lifting furniture/furnishings

• Frequently bends, kneels, crouches
• Repetitive movement of hands, arms, legs, sweeping, vacuuming, mopping, pushing, wiping
• Work schedule will include daytime, evening and weekend hours and ability to travel to all program activity sites.

Job Type: Part-time

Pay: $10.00 per hour

Benefits:

• Gym membership

Experience level:

• Under 1 year

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person