Member Service Representative ( Remote )

We are looking for a motivated and enthusiastic candidate as a Member Service Representative to join our team. As a Member Service Representative, you will be responsible for building and maintaining relationships with the members. You will also be responsible for contacting members and addressing their concerns.

Responsibilities

• Welcoming customers and greeting them warmly.
  
• Listening to customer needs and concerns attentively.
  
• Resolving customer complaints in a professional manner.
  
• Explaining to members about the products and services.
  
• Providing information about member fees, benefits, policies, and procedures.
  
• Recommending products and services to the members.
  
• Solving queries and issues related to payment.
  
• Documenting the member’s problem for future reference.
  
• Responding to phone calls and directing them to the appropriate person.

Requirements

• High school diploma or an equivalent.
  
• Proven work experience as a Member Service Representative or a similar position in the Customer Service department.
  
• Good verbal and written communication skills.
  
• Proficiency in Microsoft Office Tools.
  
• Highly organized individual.
  
• Excellent active listening skills.
  
• Outstanding decision-making abilities.