Member Service Representative (12:00Pm-9:00Pm)

Position: Member Service Representative

Department: Member Service Operations

Reports to: Operations Manager

Type: Full Time Hourly | Hybrid (Earn up to 3 WFH days/if performance KPI goals are met)

Pay Rate: $16/hour + Monthly Commission averaging $150/month

Shifts Being Hired For: 12:00pm-9:00pm EST

About menMD:

When it comes to your health, there is no “one GUY fits all solution.” While most online platforms are nothing more than a fancy algorithm, we run on a careful balance of people and tech, bringing you personal health assistants, timely articles, live events, and top-notch physicians. This tailored whole-health approach optimizes your life in the bedroom and beyond. This is our mission, a mission we take seriously and this is what we mean when we say, For the Good of Man.

Role & Responsibilities:

The Member Service Rep (MSR) is responsible for live chat and inbound calls with menMD members to assist them with starting new treatment plans and assisting with prescription renewals or any other issues MenMD members may need assistance with . Some outbound calls may be required as needed. The MSR position is core to the menMD belief that by offering our members knowledgeable and personable team members, we will both increase our customer order frequency and decrease customer churn.

A menMD MSR:

• Is well spoken and comfortable on the phone/written communication with members.
• Is knowledgeable and confident explaining and troubleshooting menMD treatments & services.
• Provides a meaningful and positive experience with every member interaction.
• Is coachable and eager to grow in the Member Services Department.

KPI’s:

• Post Call Surveys/Call Review Scores
• Logging Time
• Break Time

Notes:

• Eligible for bonus as of the first day of the month after start date.
• WFH Flex (After one full month in the office, up to 3 WFH days/week if performance KPIs meet goal)
• Maximum of 1 Sat Shift (9am - 5:30pm)/ month.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Clearwater, FL 33760