Front Office Dental Operations

About us

Chain of Lakes Dental in Richmond, MN is a one dentist family focused dental clinic. Our Team Members are committed on the goal of providing quality, ethical preventative and restorative dental healthcare in a professionally friendly, clean and supportive environment focused on integrity and compassionate care.

Our work environment includes:

• A clean and organized clinic and office setting.
• Relaxed but focused and proffessionally friendly and supportive atmosphere
• On-the-job training
• Staff Loung with snacks/coffee provided
• Periodic Staff and Team Luncheons

Job Summary:

Chain of Lakes Dental in Richmond, MN is a one-dentist family dental practice. We are looking for an outgoing, organized, competent and professionally friendly individual who wants to oversee all aspects of front desk Dental Operations including patient scheduling, treatment plan and insurance estimates, processing of claims, collecting and recording daily payments and refunds, and daily production/charges, daily deposits, tracking AR, etc. You will be supported and mentored as needed by a long-standing team member who is retiring approximately May of 2025 after 35+years with the practice. Previous experience is preferred but will consider the right candidate if they have the desire to learn and grow into this professional opportunity.

Clinical hours are 8am to 5pm w/ lunch 12 noon to 1 pm M, T and Thrs. 8am-1pm W, 8am -2pm Fridays.

We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process.

Responsibilities:

- Greet guests in a friendly and professional manner, both in person and over the phone

- Check guests in and out, ensuring accuracy of information and timely completion of necessary paperwork

- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities

- Handle guest requests and resolve any issues or complaints promptly and efficiently

- Maintain the cleanliness and organization of the front desk area

- Assist with administrative tasks such as data entry, filing, and record keeping

Requirements:

- Previous experience in a customer service role is preferred; esp. front desk Dental Operations.

- Strong communication skills, both verbal and written

- Excellent organizational skills with attention to detail

- Proficient in using computer systems and software applications

- Ability to multitask and prioritize tasks effectively

- Knowledge of phone systems and basic office equipment

- Familiarity with Dental Managment/Scheduling Software

- Experience in dental or medical administrative support is a plus

- Ability to handle emergency situations calmly and professionally

We offer competitive pay rates and opportunities for career growth.

Job Type: Full-time

Pay: $29.00 - $35.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance

Healthcare setting:

• Clinic
• Dental office
• Private practice

Schedule:

• Monday to Friday

Ability to Relocate:

• Richmond, MN 56368: Relocate before starting work (Required)

Work Location: In person