(FGY) YMCA Member Services Representative: Nights/Weekends

Job Title: Member Services Representative
FLSA Status: Non-exempt

Part-time Hours: 25 hours or less per week
Reports to: Program Director/Executive Director

POSITION SUMMARY:
Delivers excellent customer service to all members, guests, and program participants. Responsible for greeting and responding to member and guest needs, promotes memberships and programs, maintaining awareness of a wide array of programmatic, scheduling and other events, and communicating the information accurately and efficiently. Maintains cleanliness and organization of the reception desk and lobby area.
ESSENTIAL FUNCTIONS:
1. Provide excellent customer service to members, guests, and program participants in the YMCA and on the phone, contributing to member retention.
2. Meet and greet all individuals entering facility.
3. Use motivational interviewing, Listen First skills, to engage YMCA constituents, members and health seekers in conversation to determine their needs and wants in order to assist them in making decisions on membership, programs and other opportunities for involvement.
4. Give tour of facilities to prospective members/health seekers that support their interest based on information gathered; sells memberships.
5. Provide a membership experience characterized by the creation of relationships and opportunities to join a class, club or activity to support their pursuit of a healthy lifestyle.
6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
7. Performs data entry, files, accurately handles financial transactions and processes various enrollments, cancellations, and other membership changes.
8. Control access to the facility by properly registering guests and asking members to present and scan membership cards.
9. Maintain professionalism and confidentiality in handling personal and financial member information.
10. Work effectively and professionally with other MSR employees.
11. Assist in compiling shift reports, balancing reports, and preparing those reports for deposit.
12. Attend and participate in staff meetings and continuing job training.
13. Visually inspect work area and equipment for safety and risk, report to Supervisor in writing any problems.
14. Supports The Y’s Healthy Eating and Physical Activity Standards (HEPA), encouraging children, adults and families to adopt a healthy lifestyle and role-models the standards.
15. Perform other related duties as assigned.

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
1. Minimum age requirement – 18 years of age.
2. High school graduate or equivalent.
3. Excellent interpersonal and problem solving skills.
4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
5. Previous customer service, sales or related experience preferred.
6. Basic knowledge of computers.
7. CPR, First Aid, & AED certifications required within 30 days of employment.
8. Complete YMCA of the USA New Employee Orientation e-learning course.
9. Complete YMCA Policy and Procedures for New Employees within 60 days of employment.
10. Complete Creating The Member Experience course within 60 days of employment.
PHYSICAL DEMANDS:
This position will require long periods of standing, walking, bending, reaching, kneeling, crouching, running and lifting. The employee must occasionally lift and/or move up to 25 pounds. Requires the ability to handle multiple tasks simultaneously.'
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Work Location:

• Lake Wales

Work Remotely

• No

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Employee discount

Shift:

• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person