Member Service And Operations Associate

Do you exhibit professionalism, patience, and a "people-first" attitude? Then, we are looking for you.

The National Society Daughters of the American Revolution, a non-profit women's membership organization located in Washington DC, has a full-time opportunity in our DAR Insignia Store for a Member Service and Operations Associate. Our DAR Insignia Store sells jewelry quality pins and related items to members across multiple sales channels.

Job Responsibilities Include:

• Accepts, processes, and fulfills member/customer orders from the online store, mail, phone, and other channels.
• Assists customers with navigating the DAR Insignia Store website and placing orders online.
• Provides Service and support for state conference on-site sales and pop-up shop sales.
• Assists in managing Insignia inventory and maintains a knowledge of Insignia materials and products.
• Coordinates order processing with in-house engraver and manufacturer.
• General office duties such as answering phones, filing, and collating.

Required Qualifications:

• Minimum three years of relevant experience in retail and/or e-commerce customer focused environment.
• Experience in a customer order processing and fulfillment environment, packaging, shipping, and receiving.
• Highly proficient using inventory/order management and POS system software.
• Strong communication and interpersonal skills and ability to respond quickly to customer requests or questions.
• Experience in retail business inventory management and loss prevention practices.
• Strong computer skills with a good working knowledge of MS Office and spreadsheet software.
• Ability to travel to DAR conferences and provide support to off-site sales.

Benefits:

• This position can be considered for hybrid remote work-after onboarding and training. Flexible work hours and compressed work week options are also available.
• Hiring salary range starts in the low-forties and goes up to $55,000 with the final determination based upon the candidate's overall experience.
• We offer both annual and sick leave, and we observe 12 federal holidays plus two floating holidays issued by our leadership.
• Medical, dental, and vision benefits.
• Long-term disability life insurance paid by employer.
• Flexible spending accounts.
• 403(b) retirement plan with an employer match.
• Free tickets to Constitution Hall events.

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.