Service Desk Member 363

eTRANSERVICES offers exciting employment opportunities for individuals looking for a dynamic, fast-paced, growth-oriented work environment with a developmental career path. You will find a place where other people share your drive, motivation, and passion to make a real impact on the future of the company. As a member of our team, you will be instrumental in the delivery of (1) Systems Engineering Services; (2) Information Technology Services; (3) Cybersecurity Services; (4) Cloud Services; (5) Business Services and (6) Products. As a high-growth company, expectations are high, as are the rewards for hard work and results. We are committed to our employees, our clients, the quality of our services and products, along with the continued dedication to our growth strategy.

Benefits: Health Insurance. Paid time off. Paid Community Service time. Paid Federal Holidays. Education & Tuition Reimbursement. 401(k) Matching. Training and Education. We continue to expand our benefits and programs, offering some of the best support, guidance, and coverage for a diverse employee population. https://www.etranservices.com/Contact/

The Service Desk Member is responsible for managing the TRADOC’s SharePoint helpdesk queue. The Service Desk Member serves as the first point of contact with customers and is responsible for managing and tracking all service requests, issue resolutions, and tracking the implementation of new systems/changes made to existing cloud and SharePoint systems. Support is provided through the ticketing system, Microsoft Teams, email, and phone. Collaboration between all parties is needed to provide user support

Education: Some college preferred.

Experience: Ability to obtain and maintain a DOD Secret Clearance

• 5 years experience in a HelpDesk environment

• Experience working with customers via phone and email to resolve customer issues

• Must have excellent oral and written communication skills

• Microsoft SharePoint knowledge and experience

• Ability to work with minimal guidance and on tight timelines

Preferred:

• Experience as a Microsoft SharePoint admin

Job Description:

• Monitor ticketing system and helpdesk phone during business hours

• Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets

• Complete a preliminary assestment of all tickets received, and resolve if withing their realm of knowledge

• Route tickets to appropriate teams for resolution based on information received in ticket details.

• Create and submit metrics reports; weekly and monthly

Clearance Required: Candidate must be a US Citizen, and have at least a [Secret] clearance.

EEO Statement:

eTRANSERVICES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

EOE AA M/F/Vet/Disability

Please notify Human Resources if you need an accommodation to participate in the application or interview process.

https://www.etranservices.com/