Manager, Member Services

Overview

We are Edison Electric Institute, the association that represents all U.S. investor-owned electric companies. Our members provide electricity for more than 235 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 65 international electric companies, with operations in more than 90 countries, as International Members, and hundreds of industry suppliers and related organizations as Associate Members.

 

Our Operating Principles are designed to foster growth and to enable every employee to harness and demonstrate the Power by Association that EEI represents. We will always:

• Create a Positive and Satisfying Work Environment - We will work together to create an environment that fosters professional growth.
• Deliver High-Quality Service - We must be motivated to provide member service that is prompt, responsive, accurate, and credible.
• Demonstrate Teamwork - We must embrace the concept of teamwork as achieved through effective communication, mutual respect, trust, creation of a sense of camaraderie, and cooperation on all tasks to meet customer needs.
• Focus on Results - We must set priorities, seek results, and devise, manage, and use creative ways to define and to measure success in achieving those results effectively and efficiently.
• Provide Value - We must strive to provide value to our member companies.
• Put Our Customers First - Our primary customers are our member companies. Each of us must work to deliver quality service in a positive and professional manner and must strive to exceed customer expectations every time a service is provided.
• Take Initiative - We are all empowered to take individual initiative and informed risk and to accept accountability in meeting the needs of our customers and of each other.

Responsibilities

We have a dynamic opportunity for a Manager, Member Engagement. This role is responsible for managing and maintaining EEI member company information using EEI's AMS system. Additionally, the incumbent will serve as the key point of contact across the Institute for member company and EEI committee information. Working with the Director of Member Engagement and Strategic Partnerships, this employee will manage the EEI Edison Award and Emergency Response Award programs; monitor and respond to EEI member requests/questions; and assist EEI staff with the management of EEI member committees. This opportunity requires the ability to work seamlessly across various teams and with subject matter experts on a wide range of issues.

• Maintain a deep understanding of all aspects of EEI member companies.
• Ensure that membership changes, significant events, and intelligence are communicated to the EEI officer team and others in a timely manner.
• Track member company changes and trends and develop related correspondence as assigned. Work with other team members to ensure that changes are synchronized with NetForum.
• Create and maintain profiles of each member company. Monitor the member mailbox and respond to member requests.
• Assist as needed with onboarding of new CEOs and with the preparation and execution of quarterly Board meetings.
• Manage the Edison Award and Emergency Response Award programs and serve as the main contact for award information/questions. This includes providing nomination materials to member companies, maintaining the nomination portals on the EEI Web site, coordinating the preparation and delivery of nomination materials to the judging panel, working with vendors to prepare the physical awards, and coordinating post-award communications and photos.
• Serve as key point of contact across the Institute for member company information.
• Oversee accurate recordkeeping for all changes to member company information (include names, addresses, mergers, executive changes, retirements, etc.).
• Ensure membership changes are reflected in the timely updating of member relations publications and on the EEI web site.
• Prepare member reports for EEI senior officers as needed.
• Assist EEI staff with the maintenance of EEI Committee lists.
• Maintain EEI's media library containing meeting and member images. 

Qualifications

• At least five years of relevant experience, ideally in a trade or member organization
• Significant knowledge of and experience with data management and database systems
• Project management and AMS experience strongly preferred
• Self-directed and able to work independently
• Strong time and project management skills
• Ability to learn and utilize the EEI AMS
• Interacts and engages with peers across the organization and outside members/partners to share information and implement projects
• Patience, excellent interpersonal and customer service skills

 

Compensation

 

The salary range for this role begins at $76,900. Starting annual salary will be determined on individual qualifications. EEI also offers an annual performance incentive which is prorated for mid-year start dates. This incentive is typically up to 10% of base salary. We offer a competitive benefits package that includes medical, dental, vision, 401k, paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities.

 

Office Protocol

 

This is a hybrid position which requires the incumbent to reside in the District of Columbia metropolitan area and come into the office a minimum of two days each week with one of the mandatory days being Wednesday.

 

Employment Type: OTHER