Medspa Front Desk Associate

Medspa Front Desk Associate

WHO WE ARE:

Kalologie Medspa combines the latest in medical aesthetic and wellness treatments to help clients look and feel their best. Kalologie is a premier provider of medical aesthetic treatments such as IV Drip Hydration, Botox, Fillers, Coolsculpting, and Microneedling. With locations in California, Arizona, Nevada, and Texas – and upcoming 2024 launches in Virginia, Florida, New York, Connecticut, and Michigan – Kalologie is rapidly expanding and looking for best-in-class aesthetics providers to join our growing team.

WHO WE NEED:

We are currently looking to add to our team of highly trained associates, seeking excellent Medspa Front Desk Associates for our newest location opening in Kingwood, TX.

WHO YOU ARE:

As a skilled customer service representative, you will be the first touchpoint of our brand and the ambassador for your clinic. You will be responsible for creating a positive, welcoming first impression. You have a passion for aesthetics and are a team player with impeccable service standards and excellent communication skills. A natural salesperson with an innate ability to identify opportunities to upsell and cross-sell. You are empathetic to client needs and concerns, skilled at analyzing and problem-solving, and are an efficient multi-tasker able to manage and execute multiple projects simultaneously. You are well-organized, detail-oriented, and a self-starter. Priority will be given to applicants with medical aesthetics, skincare, retail beauty, or hospitality experience.

• Medspa/aesthetic/beauty/cosmetic sales or hospitality experience
• Confident with high integrity and a client-centric, can-do attitude
• Ability to effectively communicate to clients, peers, and management
• Ability to be attentive to clients, putting clients first while remaining flexible to the needs of the business
• Ability to work as part of a team within your clinic and the region as a whole
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service and enhance the bottom line
• General knowledge of medspa treatments preferred
• Comfortable assessing client needs and creating treatment plan recommendations
• Comfortable and confident with various forms of client outreach
• Tech savvy and able to navigate multiple platforms fluently
• Professional demeanor, disposition, and appearance
• Work a flexible schedule including evenings and weekends

WHAT YOU’LL DO:

• Opening and closing your location, assisting in preparing/turning over rooms as needed, managing Front Desk duties such as checking clients in/out while ensuring a positive and warm experience, and maintaining a clean and professional clinic always keeping surroundings clean – critical part of our aesthetic presentation
• Describe Kalologie treatments professionally and enthusiastically with an expert knowledge base
• Accurately input all client information into computer. Record any relevant notes. Upon each visit, confirm client information on file for accuracy, update any changes.
• Ensure that all clients have minimal wait times by monitoring the schedule flow, keeping technicians on track and informing clients if there is a delay in the schedule. Offer beverages to clients who wait and ensure they are comfortable.
• Daily communication: manage all inbound/outbound client calls, texts, emails and web bookings, EOD email, and other needs as requested by management
• Maintain relationships with all new, current, and previous clients and build strong client rapport
• General location maintenance such as restocking restrooms with towels, etc., assisting with any laundry needs, and making sure product shelf is always organized and dust-free
• Work collaboratively with providers to ensure premier client experience, future treatment plans, and existing patient follow-up
• Attend, participate, and actively engage in all necessary training, education, and professional development as directed by management
• Attend and engage in regional and corporate meetings and zooms as scheduled by management

WHAT WE OFFER: Kalologie offers a competitive guaranteed salary based on experience level. Other benefits include product commissions, generous service discounts, resort and fitness partner discounts, and ongoing training opportunities. We promote continued growth and development through our rapidly expanding aesthetic clinics.