Head of Sales Engineering

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.

At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems.

To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.

ROLE OVERVIEW

As the Head of Sales Engineering at Tonkean, you'll lead a team of pre-sales engineers in architecting tailored solutions that address the unique needs of our clients. Your role will involve driving the pre-sales process, collaborating closely with Sales teams to understand client requirements, and developing compelling demonstrations that showcase the transformative potential of the Tonkean platform. You'll play a pivotal role in shaping the strategic direction of our solutions architecture, ensuring alignment with client objectives and driving successful outcomes throughout the sales cycle.

WHAT YOU WILL WORK ON

• Lead and mentor a team of Solutions Architects, providing guidance and support in discovering and optimizing clients' business processes

• Collaborate closely with Sales and Customer Success teams to understand client requirements and develop tailored solutions that showcase the value of the Tonkean platform

• Utilize your expertise in process optimization to identify efficiency gains and drive continuous improvement across various business verticals

• Deliver compelling presentations and custom technical demos to senior stakeholders, including Directors, VPs, and Executives at Fortune 1000 companies

• Cultivate strong relationships with existing clients, ensuring ongoing satisfaction and maximizing the value they derive from our platform

• Serve as a Tonkean Subject Matter Expert, offering insights and technical expertise to both internal teams and external clients

• Collaborate with Engineering and R&D teams to shape the future direction of the Tonkean platform, driving innovation and expansion

• Contribute to the creation of technical documentation, knowledge base articles, and tutorial videos to support customer success and enable self-service

ABOUT YOU

• Extensive experience in a leadership role within a Solutions Architecture, Sales Engineering, or similar function, with a track record of driving success and delivering value to clients

• Proven expertise in process design and optimization, with hands-on experience in implementing business processes across diverse industries

• Familiarity with Web applications, REST APIs, Data integrations, and Webhooks, enabling you to architect complex solutions tailored to clients' needs

• Strong understanding of SaaS, Cloud, and common software environments, coupled with the ability to diagnose and troubleshoot technical issues effectively

• Excellent communication and problem-solving skills, with the ability to translate complex technical concepts into clear, accessible language for both technical and non-technical stakeholders

• Experience in procurement tech is required, with specific knowledge of Coupa, SAP Ariba, or P2P software considered a significant advantage

• BS degree in Information Technology, Computer Science, or a relevant field; advanced qualifications or certifications are a plus

OUR VALUES

• There Is Always A Way.  At Tonkean, we believe that nothing is impossible.  There is a solution to every problem - you just need to find it.  

• Think People First.  We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity.  We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?

• Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery.  We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.

• No BS.  To matter, you must - stay focused, keep it simple and always move the needle.  We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important. 

PERKS AND BENEFITS

• Join a fast-growing business that is venture-backed by Lightspeed Venture Partners and Foundation Capital. 

• Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks. 

• Competitive compensation & equity package

• Virtual social events, and annual company retreats

• 401k, Medical, dental, and vision insurance 

• Tonkean provides each employee with a MacBook and a one-time work from home setup stipend (reimbursable) of $1000(USD) upon commencing employment.  

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.

Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.