Medical Services Specialist

About Crown Valley Imaging

Crown Valley Imaging is a family-owned outpatient Radiology business with locations in Mission Viejo, CA and Newport Beach/Irvine, CA. We are professional and patient-centric. We are looking for a serious, professional candidate to join our team as a Medical Services Specialist.

Our work environment:

• Modern office setting
• Food provided on occasion
• Fast-paced atmosphere
• On-the-job training
• Social events on occasion
• Company perks

Summary:

The Medical Services Specialist provides administrative and customer service support to patients and their families. This includes tasks such as patient registration, scheduling appointments, insurance verification, and billing. The Medical Services Specialist also provides information and assistance to patients and their families about the healthcare facility and its services. We are seeking serious candidates with a passion for healthcare and patient care. We are seeking CAREER-minded individuals, NOT job-seekers.

Essential Duties and Responsibilities:

• Manage the patient flow and workflow of documentation
• Stay up-to-date on medical terminology and procedures.
• Maintain a direct line of communication with company Technologists
• Add and update patient educational information
• Manage patient wait times.
• Collect patient information and track registration forms accurately and confidentially.
• Tracking and managing patient billing information
• Ordering and maintaining medical supplies
• Scheduling and coordinating transportation for patients
• Go above and beyond to provide excellent customer service to patients, addressing any concerns or issues they may have.
• Verify insurance coverage and ensure that patients are aware of their financial responsibility.
• Answer patient inquiries in a clear and concise manner, providing information about the healthcare facility and its services.
• Assist patients with check-in and check-out procedures, ensuring that they are comfortable and informed throughout their visit.
• Create and maintain reports on patient demographics, appointment scheduling, and other data.
• Complete data entry and other administrative tasks as needed.
• Work with other departments to ensure the smooth flow of patient care.
• Be willing to take on additional duties as assigned.
• Follow all safety and security procedures.

Qualifications:

• Bachelor's OR Associates degree in a related field, such as healthcare administration, business administration, a healthcare related major or customer service.
• 7+ years of experience in a healthcare setting, or customer service experience in a related field.
• Expertise in using healthcare software and systems.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills, both verbal and written.
• Professional demeanor.
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficiency in using computer systems and software and accounting software.
• Ability to handle stressful situations and maintain a positive attitude.
• Discretion and confidentiality.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• The noise level in the work environment is usually moderate.
• The work environment is sometimes hectic and fast-paced.
• The employee is occasionally exposed to bloodborne pathogens.

Compensation and Benefits:

The salary for this position is commensurate with experience and qualifications. We offer a competitive benefits package that includes medical, dental, vision, life insurance, 401(k), paid time off, and more.

If you are a highly motivated and patient-oriented individual who is looking for a rewarding career in healthcare, we encourage you to apply for this position. We offer a supportive and collaborative work environment where you can make a difference in the lives of our patients.

Job Type: Full-time

Pay: Up to $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice

Medical specialties:

• Radiology

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Medical imaging: 4 years (Preferred)
• Patient care: 7 years (Preferred)
• Medical receptionist: 7 years (Required)
• Healthcare: 7 years (Required)
• Customer service: 7 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• CPR Certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Mission Viejo, CA: Relocate before starting work (Required)

Work Location: In person