Medical Scheduler/Receptionist

Well Balanced is looking for a new team member to join our team! The front desk receptionist will perform all scheduling and office tasks and will be the first point of contact for all patients coming into the clinic. Essential duties include providing excellent customer/patient services via phone and in person; making appointments for patients according to established protocols; assisting patients/clients with forms and outcomes. This position is considered a crucial link between the patient and the care delivered by providers. The successful candidate must work collaboratively with all providers in support of direct patient services, exhibiting flexibility and a “can do” attitude. Customer service excellence is the key priority in this position requiring the receptionist to strive towards the goal of fostering an environment which promotes comfort, trust and healing. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Specific Responsibilities

• Schedules patient flow based on Report of Findings given by provider, or based on practices policies and procedures.
• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Provides information to clinic callers according to the clinic’s policies and procedures
• Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to clinic policies and HIPAA requirements.
• Maintains patient waiting areas, and front-desk area in a manner that is organized and neat.
• Clinic laundry to be done throughout the day.
• Verifies method of payment. Collects data and/or payment as appropriate.

To Apply: Please Attach a Cover letter letting us know why you would like to work in our clinic, in addition to your resume. Resume will not be considered if a cover letter and skills tests are not completed.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Evening shift
• No weekends

Experience:

• Computer skills: 4 years (Required)
• Customer service: 4 years (Required)

Work Location: In person