Medical Receptionist/Front Desk

Excellent customer service and communication skills.

Job Summary:

This individual is responsible for greeting patients in a courteous and professional manner; scheduling appointments; verifying insurance; collecting payments; sending recalls ect..

Education and Experience:

• High school diploma or equivalent.
• Two years minimum experience in customer service.
• Computer skills.
• Medical office experience preferred.
• Bilingual Spanish preferred.

Essential Skills and Abilities:

• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organizational skill with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.

RESPONSIBILITIES:

• Data Entry and Chart Administration
• Schedule and update appointments in the computer management system.
• File patient charts, patient information, referral letters.
• Update patient recalls as necessary.
• Prepare new patient charts.Assist in general office duties and other duties, as required.
• Maintain confidentiality of patient information and follow HIPPA guidelines.
• Telephone and Greeting
• Answer telephone calls promptly (two rings).
• Directs all calls to appropriate personnel.
• Identifies emergency calls and schedules appropriately.
• Consistent Patient Follow-Up
• Maintain an active cancellation list and use as necessary.
• Confirm all appointments and update charts to confirm proper scheduling.
• Financial Responsibilities
• Obtain proper insurance information.
• Working knowledge of basic insurance principles and policies.
• Verify patient benefits and confirm with the billing manager.
• Greet and orient patients as they arrive for their appointments.
• Scan insurance cards and driver’s licenses into EHR system and obtain necessary information concerning patient demographics. Organize new patient paperwork.
• Answer the phone in a friendly and helpful manner.
• Maintain organized patient files.
• Assist in contacting patients for any demographic or medical information needed.
• Assist with general office duties as needed.

• PHYSICAL ABILITIES:
• Must be able to walk and stand for eight hours.
• Must be able to sit stationary for extended periods of time
• Must be able to type or write legibly in a dimly-lit setting.
• Must be able to hear softly spoken words.
• Consistently operate a computer and other types of office machinery, such as a calculator, copy machine, and printer.
• Frequently move and lift charts and equipment weighing up to 25 pounds.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Vero Beach, FL 32960: Relocate before starting work (Required)

Work Location: In person