Medical Receptionist W/Social Media

Rejuve Clinic, a developing medical spa specializing in rejuvenation and wellness, is seeking a skilled and dedicated Medical Receptionist to join our dynamic team at our Sherman Oaks Location. As a Medical Receptionist, you will be the first point of contact for our patients and play a crucial role in providing excellent customer service and ensuring the smooth operation of our clinic. If you have exceptional organizational skills, excellent communication abilities, and a passion for delivering exceptional patient care, we invite you to apply for this exciting opportunity.

But it doesn't stop there. We're looking for someone who is a social media ninja. Because your job won't be just covering the desk. We need someone who can put our best foot forward on social media to drive engagement and awareness of the Rejuve brand. If you are this person, we want to speak to you.

Responsibilities:

• Greet patients, visitors, and guests in a friendly and professional manner
• Answer incoming phone calls, schedule appointments, and manage the clinic's appointment calendar
• Verify patient information, collect necessary forms, and update patient records accurately
• Provide accurate information regarding clinic services, procedures, and pricing to patients and visitors
• Collaborate with healthcare providers to ensure efficient patient flow and timely service
• Handle patient inquiries, resolve complaints or issues promptly and professionally
• Maintain cleanliness and orderliness of the reception area, waiting room, and front desk
• Assist with administrative tasks such as filing, scanning, data entry and inventory
• Capturing content for our social media platforms, comfortable filming and taking photos
• Collaborate with other team members to ensure seamless clinic operations
• Adhere to all clinic policies, procedures, and confidentiality guidelines
• Creating content and helping with social media marketing
• Cleaning up around the spa, changing over providers rooms if needed, taking out the trash at end of shift
• Develop and implement social media strategies to increase brand awareness and engagement
• Create and curate engaging content for social media platforms, including text, image, and video content
• Monitor social media channels for customer inquiries, comments, and feedback, and respond in a timely manner
• Analyze social media data and metrics to track the effectiveness of campaigns and make recommendations for improvement
• Stay up-to-date with the latest trends and best practices in social media marketing

Requirements:

• High school diploma or equivalent; additional certifications or training in healthcare administration is a plus
• Proven experience as a Medical Receptionist or in a similar customer service role
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport with patients, staff, and external contacts
• Exceptional organizational and multitasking abilities
• Proficient in using computer systems and electronic medical records (EMR) software i.e. Zenoti
• Familiarity with medical terminology and basic understanding of healthcare processes and treatments we offer
• Attention to detail and accuracy in data entry and record-keeping
• Ability to maintain patient confidentiality and adhere to privacy regulations
• Proven work experience as a Social Media Specialist or similar role
• Excellent knowledge of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, etc.
• Familiarity with social media management tools and analytics platforms
• Creative thinking and problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment

Available shifts and compensation: Available shifts all days except Sundays and Mondays. Compensation depends on your experience.

About Rejuve: Rejuve is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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