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Form of work
SalaryPosition: Medical Receptionist
Classification: Hourly
Position Summary:
The Medical Receptionist is responsible for answering phones, scheduling appointments, and returning emails to ensure compassionate patient care.
Primary Responsibilities
- Answer, scribe, and transfer incoming communication and inquiries by phone and email
- Respond and comply with requests for information
- Schedule, confirm, and maintain timely appoints of patients via phone, online, and patient portal
- Verify insurance information and verify co-pays, deductibles, and balances
- Inform patients of medical office policies and procedures
- Virtual back-office support with chart prep, insurance verification, and pre-authorizations, as needed
- Respond to incoming medical record requests
- Maintain patient confidentiality at all times
- Perform other duties as assigned
Knowledge, Skills, and Abilities:
- Knowledge of medical terminology, procedures, and diagnoses preferred
- Understand general administrative processes
- Ability to multitask within a high-functioning, fast-paced, multidisciplinary medical center
- Working knowledge of healthcare insurance preferred
- Knowledge of EMR preferred
- Individual must be skilled in verbal and written communication skills, able to read from a script
- Able to develop good customer relationships to achieve customer satisfaction
- Ability to self-manage and be productive with minimal supervision
- Project management
- Attention to detail
- Cheerful attitude
Qualifications:
- High School Diploma required
- 1-2 years experience in a medical clinic
Essential Functions/Physical Requirements:
The requirements below are required with or without reasonable accommodations:
- Ability to tolerate walking, standing, and sitting throughout the day.
- Ability to meet the attendance requirements for the position.
