Medical Receptionist (Tc) - Help Restore Sight!

NOTE: This position is full-time in our Traverse City office. Occasional travel to our Cadillac and Kalkaska offices may be required.

We invite you to be a part of an exciting and growing organization that provides outstanding patient care to our community. Our employees are at the core of what we do and we are proud of our special culture based on team work, mutual respect and valuing our unique contributions that help our patients to gain, maintain or restore their sight. Every touch point for the patient is important to their experience and to their care, and we strive to make a meaningful difference in the lives and well beings of our patients. The way we're able to accomplish this goal is with dedicated and compassionate staff, like you!

For this position we are looking for individuals with an exemplary attitude, one that says "Let's do this!" and greets the day with positivity. A focus on customer service and patient care is paramount.

The following is required for this position:

• Phone Operator Experience (preferred, not required)
• Medical Receptionist Experience (preferred, not required)
• Excellent verbal and written communication skills
• Timeliness
• Organization skills
• Ability to learn new software
• Considerable attention to detail
• Ability to multitask
• A genuine interest in improving patient's quality of life

Some duties for this position include:

• Provide a live call atmosphere to meet patients' needs and direct them to the appropriate department during business hours
• Answer basic scheduling questions
• Perform other clerical duties as necessary
• Answer/Triage patient phone calls
• Verify and update patient demographics, HIPAA and insurance information
• Collect past due balances, co-pays and out-of-pocket charges as necessary
• Appointment scheduling

Our mission is to be committed to providing the highest quality medical, surgical and optical care in Northern Michigan. In our practice we emphasize the value of teamwork, pride in our profession and the utmost concern for the wellbeing of patients and their families. We recognize that our collective ability to care for others means we have to care for each other, so our staff is like family to us and we always aim to support and lift each other up. This also creates room for lateral and vertical career moves within our organization. If you enter one area of the organization, but fall in love with another career path with us, we will help you in your professional development achieve your goals. We have a robust in-house training capability with financial and multiple modality training support available to you for certification in many areas of ophthalmology and incentives are provided for earning certifications. We recognize that your personal and professional growth is important to you and it also supports the goal of providing outstanding patient care in every facet of our organization.

As part of your employment at Traverse City Eye we have an excellent benefits package and offer weekday work schedules, no nights, weekends or holidays required! We offer top tier commercial insurance coverage with low deductible options, we offer complimentary vision care for you and your immediate family as well as up to two complementary pairs of glasses or contacts annually. We offer dental, life and disability insurance coverage as well. We provide PTO, paid holidays, your birthday you are awarded an extra paid day off, employee of the month bonuses, 401K matching, complimentary life insurance, and other bonus opportunities. We aim to keep our workplace one that we all want to be a part of, so we have regular staff outings and innovative perks to provide morale boosting support to our beloved staff. We hope you'll be a part of our extraordinary team!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Phone Operator: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person