Medical Receptionist

Job Overview:

We are seeking a highly organized and personable individual to join Monarch Pediatrics as a Medical Receptionist. The ideal candidate will be the first point of contact for patients and their families, providing exceptional customer service and ensuring a smooth and efficient front desk operation. This role involves managing patient appointments, verifying insurance, handling inquiries, and maintaining accurate medical records. Our pediatric Medical Receptionists play a crucial role in creating a welcoming and friendly environment for our young patients.

Responsibilities:

1. Patient Check-In/Check-Out:

• Greet patients and their families with a warm and friendly demeanor.
• Collect and verify patient demographic and insurance information during check-in, ensuring accuracy and completeness.
• Assist with registration form completion (HIPPA, arbitration, consent-to-treat).
• Collect co-pays for services, verify balances, provide accurate receipts.
• Schedule and confirm appointments and manage the check-out process efficiently.

2. Phone and Messaging Communication:

• Answer phone calls promptly and professionally, addressing inquiries or directing calls to the appropriate staff.
• Respond to secure patient messages in a timely manner and assist with patient communication as needed.
• Contact patients on the recall list to schedule routine appointments.

3. Medical Records Management:

• Maintain and update patient records, ensuring accuracy and confidentiality.
• Assist with the filing and retrieval of medical records as required.

4. Insurance Verification:

• Verify insurance information for patients and assist with billing inquiries.
• Work closely with insurance providers to ensure accurate and timely claims processing.

5. Administrative Support:

• Provide administrative support to medical staff as needed. Tasks may include, but are not limited to, data entry, faxing, scanning, mailing, and other clerical tasks.
• Maintain a tidy and organized reception area.

6. Patient Education:

• Provide basic information to patients and their families about office procedures, policies, and available services.

Qualifications:

1. Education:

• High school diploma or equivalent high school certification.
• Additional education or certification in healthcare administration is desirable.

2. Certification:

• Current Basic Life Support (BLS) certification or completion within 6 months of hire.

3. Requirements:

• Maintain required HIPAA compliance and skills/competencies. Participate in in-services, staff programs, continuing education, and cross-training programs according to established standards and Washington University policies.
• Comply with OSHA, state, and federal regulatory sources/standards.
• Participate in quality improvement activities to ensure appropriate clinical outcomes.
• Perform other duties as assigned.
• Employment is conditioned upon successful completion of a reference check, criminal background check, and/or drug screen.

4. Experience:

• Previous experience in a healthcare/medical office setting preferred.
• Prior experience in pediatrics preferred.
• Experience with EPIC electronic health record preferred.

5. Skills:

• Excellent communication and customer service skills, both in-person and on the telephone.
• Strong organizational and multitasking abilities.
• Working knowledge of medical terminology and insurance processes is beneficial.
• Proficiency in typing and in the use of electronic health records (EPIC preferred).
• Ability to provide friendly, empathetic, and family-centered care.

6. Availability:

• Daytime hours Monday-Friday with rotating Saturday morning shifts, 40hr/wk.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 5x8
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Required)

Ability to Commute:

• St. Louis, MO 63141 (Required)

Work Location: In person