Address
Form of workSchedule for position:
M, T, W, F 8am-5:30pm, dependent on patient volume and late night assignments
Saturdays are 8:30am-12:30pm, dependent on patient volume
Please note that this is a full time position at 36 hours per week.
Greets patients, families, and visitors in a professional manner. Checks in patients for their scheduled appointments. Verifies and updates demographic, billing, and third- party coverage information as needed. Collects patient paperwork as needed. Checks out patients following their visit, including scheduling any return or follow-up appointments as needed and scheduling any referrals. Ensures all patients and caregivers receive excellent customer service.
Obtains and prepares medical records for patient appointments. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patients visit. Files records, correspondence, and reports into the medical record after completion of patient visit, and maintains file system in order. Copies medical records as needed. Scans documents from patients/providers, and file in appropriate folders/charts.
Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls based on office protocol
Handles queries and concerns via phone, email, and general correspondence and/or routes to appropriate personnel. Uses discretion while working with sensitive information.
Schedules procedures and testing. Instructs patients and families regarding preparation for procedure and post-procedure needs.
Issues billing statements to patients during their visit. Collects office visit fees and prior balances. May assist with billing and/or direct patient to appropriate billing personnel.
Calls to remind patients of appointments.
Assists with the coordination of transportation services for patients.
Complies with all HIPAA, University Hospitals Compliance and OSHA regulations and policies.
Manage office inventory such as stationary and front office equipment Informs proper personnel of office supply needs.
Receives, sorts, distributes, and dispatches daily mail. Maintains a clean and organized waiting area daily including keeping the area free of debris and hazards.
Education.
High School Diploma or equivalent required.
Required Credentials, License, and / or Certifications.
None
Experience & Knowledge:
At least one year of customer service experience required.
Must have excellent interpersonal and communication skills; relate effectively with a wide variety of people. Computer literate with 40 wpm typing ability previous experience and medical terminology preferred.
Special Skills & Equipment Knowledge:
None
This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
