Medical Receptionist / Patient Access Representative / Switchboard Operator - Float

Neuroscience Group has a Full-Time position available for a team-oriented hybrid Medical Receptionist / Patient Access Representative and Switchboard Operator. This position will typically work Monday -Friday 8 hours per day. Some overtime may be required. This is a float position and therefore would work at both our Neenah and Appleton locations. As an integral member of the Patient Access Team, the Medical Receptionist provides valuable patient service through high quality, efficient and accurate registration processing and maintains a warm and welcoming environment for our visiting patients and guests. In the role of Switchboard Operator they will accomplish the same by processing incoming and outgoing calls efficiently and accurately.

For over thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management and physical therapy. Our practice has grown to over 40 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.

RESPONSIBILITIES:

• Responsible for opening/closing the clinic switchboard or reception desk on a daily basis according to protocol, including daily opening/closing interface with practice answering service.
• Answers and accurately routes all incoming phone calls while maintaining exceptional customer service standards.
• Greets all patients and guests, and responds to routine requests for information, in a professional and courteous manner.
• Possesses high level of intelligence, integrity, sense of responsibility, and ability to comprehend and analyze details.
• Exhibits emotional maturity, stability, and calm in stressful situations.
• Utilizes creativity and critical thinking in a team supported environment.
• Stays current with process, procedure and clinic changes and updates relative to operator role.
• Participates in team building, process improvement, and skills enhancement training and events, as determined by Patient Access Manager.
• All other duties as assigned by the Patient Access Team Lead.

KNOWLEDGE/SKILLS REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• High school education or equivalent required.
• Commitment to excellence in patience experience
• Two years experience in customer service related field.
• Prior experience in healthcare or clinic setting preferred, ideally with experience in patient registration and appointment scheduling on a computerized system.
• Financial knowledge as it relates to posting payments, charges, and balancing.
• Uses relevant technology and equipment effectively and to their full capability.

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:

Requires prolonged sitting, some bending, stooping, and stretching. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires occasional lifting of papers and/or boxes to an approximate 20 to 40-pound weight. Work is performed in an office environment. It involves frequent contact with staff and physicians. Work may be stressful at times.

BENEFITS:

At Neuroscience Group we offer a very competitive salary. In addition to great pay we also offer the following benefits:

• No nights, no weekends, and no holidays!
• Health Insurance
• Health Savings Accounts with a generous employer contribution
• Dental Insurance
• Vision Insurance
• Company paid Long Term Disability and Life Insurance
• Voluntary Life and Short Term Disability Insurance
• Voluntary Accident and Critical Illness Insurance
• Generous PTO and Sick Banks
• 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
• Employee Assistance Program
• Timber Rattler tickets
• Holiday party, summer picnic, and annual recognition for years of service
• Annual Employee Appreciation Day