Medical Receptionist

This position may be responsible for Call Center and/or Front Desk duties.

Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls.

Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday – Friday 8:30am-5:00pm

Required Qualifications:

• High School education or equivalent required
• Must have strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills.
• Accurate computer/keyboarding skills required.

Preferred Qualifications:

• 6 months related experience
• Previous medical office experience and/or medical terminology strongly preferred

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!