Medical Receptionist
We are a very busy and thriving Pain Management Practice currently seeking the perfect candidate to assist us in our day-to-day administrative responsibilities.
SPECIFIC RESPONSIBILITIES INCLUDE:
- Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person.
- Schedules patient appointments/procedures to allow the office to serve an adequate number of patients.
- Carefully screens patients for new address, update registration and informs patient of adequate information that must be presented at time of visit.
- Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Office policies and HIPAA requirements.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
- Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.
- Verifies method of payment for service (Medicare, private insurance, private payee, Workers Comp, No-Fault etc.) and collects data and/or payment as appropriate.
- Performs Insurance Verification's and Eligibility checks on all patients and request Prior Authorizations when needed.
- Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Performs other duties as may be required.
QUALIFICATIONS
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
- Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
- Must be highly flexible; able to accommodate changing needs of the department.
- Well-developed verbal and written communication skills in English; Additional language abilities desirable.
- Knowledge of basic math and modern office procedures.
- Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
- Excellent computer knowledge and skills.
- Demonstrates and understanding of how to interpret insurance benefits for a specialty medicare office.
EDUCATION AND EXPERIENCE
- Graduation from high school or equivalent, plus two years of Medical Receptionist experience in comparable healthcare/medical setting.
- Experience with Worker's Compensation and No Fault is a plus.
- eClinicalWorks EHR experience is a plus.
If you meet all the requirements listed and are interested in joining our team, please send us your resume. This position is available for immediate hire.
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) 2% match
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Healthcare setting:
- Clinic
Medical specialties:
- Surgery
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- eClinicalWorks: 2 years (Preferred)
- Medical receptionist: 2 years (Preferred)
- Computer skills: 2 years (Preferred)
- Insurance verification: 2 years (Preferred)
Ability to Relocate:
- Jacksonville, FL: Relocate before starting work (Required)
Work Location: In person