Medical Receptionist

GENERAL DESCRIPTION

The Front Office Representative is responsible for performing all aspects of the

front office operations to include check-in, check-out, cashier, call center and

insurance verifications. This position requires a self-starter and must be able to

identify and take the initiative to assist in all areas of the department. In addition,

the Front Office must be able to provide efficient and proficient services to our

physicians as well as provide quality, courteous and compassionate services to our

patients in adherence to the guidelines, policies and procedures set forth by

Integrative Healthcare Solutions, PLLC.

ESSENTIAL JOB FUNCTIONS

 Demonstrate the ability to effectively and comfortably communicate with

patients about medical questions, outstanding balances, insurance benefits,

etc.

 Greet patients upon arrival in a professional and courteous manner, check

them in and obtain insurance and other required information to ensure a

smooth billing cycle.

 Check patients out and complete the patient tracking in the electronic

medical records (EMR) system.

 Maintain accuracy of insurance information and patient demographic by

verifying the information at each patient encounter.

 Schedule patient appointments using the established operational standards.

 Collect coinsurances, deductibles, copays, outstanding balances and self-

payments that are owed at the time of checkout. Accurately post payments

and provide receipts to patients.

 Reconcile individual daily receipts and money collected with the end of day

reports to confirm money balances.

 Scan documents into the EMR system.

 Keep work area clean and neat.

 Answer the telephone in a warm, friendly manner.

 Direct urgent calls to the appropriate clinical staff and follow up as needed.

 Obtain accurate and complete information for hospital consults and forward

to the appropriate clinical staff and/or physician according to practice

protocols.

 Educate and promote the patient portal.

 Address the patient portal tasks in accordance with the Clinic’s protocols.

 Demonstrate knowledge of the EMR system to schedule, cancel and/or

reschedule appointments as requested by patients and providers.

 Communicate regularly with supervisor, keeping him/her apprised of all

pertinent information and providing feedback.

 Ensure compliance for all regulatory requirements including OSHA, CLIA and

HIPAA; immediately and accurately document and report occurrences to

supervisor; and ensure compliance with all legal and regulatory

requirements as outlined in the corporate compliance plan.

 Support and adhere to all company policies, procedures and management

decisions; maintain confidentiality of patients’ medical information; and all

confidential administrative related issues.

 Demonstrate dependability in attendance, punctuality in reporting for work

and initiative in completing a full work schedule; meeting or exceeding all

established deadlines and utilizing all resources and supplies efficiently and

appropriately.

 Demonstrate the ability to concentrate during the course of the day.

 Display a positive outlook with a helpful, constructive manner when working

with other employees.

 Demonstrate superior patient relations and interpersonal skills;

demonstrate an appropriate level of mental and emotional tolerance and

even temperament when dealing with staff, patients and general public

using tact, sensitivity and sound judgment; promote a positive work

environment and contribute to the overall efforts of the department and the

company.

POSITION REQUIREMENTS

 High School Diploma or GED is required.

 A minimum of 1 years of experience working at a front desk in a physician

office

 Computer experience is required.

 Medical terminology is preferred.

 Ability to plan, schedule, prioritize and complete multiple tasks and

demands is required.

 Excellent oral and written communication, interpersonal, problem solving

and organizational skills are required.

Work Location: Hybrid

Hourly Rate: $15-$17

Part-time- 20-30 hours per week

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• Opportunities for advancement

Healthcare setting:

• Private practice

Medical specialties:

• Addiction Medicine
• Geriatrics
• Psychiatry

People with a criminal record are encouraged to apply

Ability to Relocate:

• Southaven, MS 38671: Relocate before starting work (Required)

Work Location: Hybrid remote in Southaven, MS 38671