Experienced Mental Health Receptionist

JOB SUMMARY:

Gordon Medical Arts Clinic receptionists are the first line of communication between a participant, a therapist, and a doctor, whether it’s on the phone or in person. They may answer questions or provide general information or may direct a participant to a person who can provide more direct and specific information. Mental Health receptionists are responsible for keeping, updating, and maintaining records by getting the appropriate information from patients, nurses, therapists, and psychiatrists. Being skilled in computer software, such as excel spreadsheets, word processing, and other programs relevant to the clinic is necessary to perform the required tasks. Some receptionists may also be trained in coding or billing clients and insurance companies to complete the insurance eligibility task. Mental Health receptionists must have excellent communication and customer service and people skills, as well as be able to multitask and stay organized. It is important to be keenly aware of all services provided within the practice.

DUTIES AND REPONSIBILITIES:

1. Receives all incoming visitors and patients, and routes them to the proper staff person for services.

2. Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.

3. Checks patients’ eligibility at each treatment event.

4. Completes initial intake process with all new program patients.

5. Maintains and updates lists of active patients and gives them initial and / or follow up appointments as needed.

6. Maintains updated lists of closed cases and keeps them secure by following practice filing and storage procedures.

7. Types reports, inter-office memoranda, labels, and other correspondence.

8. Proofreads handwritten work prior to typing.

9. Duplicates materials and logs them appropriately.

10. Collect and forwards daily billing for all therapists, nurses, and psychiatrists.

11. Closely manage psychiatrists’ and other clinical staff schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.

12. Maintains an updated inventory of all office equipment and supplies and picks up materials at designated area.

13. Organizes and maintains patient records.

14. Maintains calendar of events and schedules and coordinates appointments.

15. Ensures that all office equipment and furniture are maintained in proper working condition.

16. Places orders necessary for program operations. Ensures that all orders have been approved by the Clinical Director before processing.

17. Submits check requests to the fiscal department for review and signature by the Clinical or Operational Supervisor within the allotted time and as appropriate.

18. Operates computers programs, like Microsoft Word and Excel along with electronic medical record and patient systems.

19. Maintains daily log for clinical needs.

20. Responsible for all incoming and outgoing faxes for the office.

21. Files patients’ documents and maintains files, file folders and file cabinets organized and secured.

22. Types the monthly statistical data report and other reports as needed.

23. Trains new receptionist staff on the use of office equipment and on clinic procedures.

24. Ability and willingness to work some early mornings, evenings, and weekends.

25. Performs other duties as assigned.

QUALIFICATIONS:

· High School Diploma

· Fluent in the use of Microsoft Word, Excel, and other applications.

· 3 years’ experience working in a medical health environment as a receptionist or intake personnel (Mental Health experience is a plus).

· Knowledge of general office machines, telephone systems, fax machine, scanner, PDF operations, and other information systems.

· Sensitivity to the needs of persons with disabilities.

· Ability and willingness to work cooperatively with others.

· Maintains a high degree of discretion when dealing with confidential information.

· Must exercise a high degree of confidentiality.

Full Time Opportunity:

• Yes

Pay Frequency:

• Bi weekly

Schedule:

• Monday to Friday
• Occasional Saturdays required
• Day shift

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply

Job Types: Part-time, Contract

Pay: $12.00 - $15.00 per hour

Expected hours: 25 per week

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 3 years (Required)

Work Location: In person