Medical Receptionist

FAMILY FOOT & ANKLE PHYSICIANS

1432 East Fire Tower Road
Greenville, NC 27858

252.439.1150

Job Description Title: Medical Receptionist Reports to: Chief Executive Officer

Key Job Responsibilities:

KR- 1: Demonstrates acceptable level of service excellence behaviors.

A. Consistently meets and exceeds patient/customer expectations. Surpasses usual demands of job to accomplish resolution of patient/customer problems.

B. Actively promotes collaboration and strives to achieve team objectives and common goals. Contributes to the success of the team by helping others and seeking help from appropriate sources to accomplish tasks. Presents the full truth at all times.

KR- 2: Demonstrates acceptable level of work habits behavior.

A. Adheres to work schedule.

B. Follows work rules, policies and procedures.

C. Dresses appropriately for work area. Keeps personal calls/visits to a minimum. Avoids making false, malicious, abusive or threatening statements to or about employees, management or the organization. Maintains confidentiality and follows safe working procedures.

KR- 3: Demonstrates acceptable level of patient safety and privacy.

A. Follows Patient Safety guidelines, organizational policies and procedures, professional standards of care, best practices, and regulatory requirements related to patient care quality.

B. Follows HIPAA & PHI guidelines related to patients care.

KR- 4: Administrative Duties

A. Managing office telephone systems, including answering calls and returning messages
B. Scheduling patient appointments and maintaining communication to confirm future appointments
C. Documenting patients' medical information, including medical history and health insurance information
D. Performing data entry tasks to document patient records within facility databases and maintaining patient files
E. Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
F. Handling point of sale, billing using cash, credit cards and checks and responsible for maintaining accurate drawer counts
G. Other duties as assigned

Education & Experience

A. Minimum of a High School diploma; Associate degree preferred
B. At least one-year relevant training and/or experience
C. Electronic Health Record experience preferred

Qualifications & Requirements

A. Strong skills in the following areas: organization, multi-tasking, verbal, written, computer, problem solving
B. Ability to work independently on assigned tasks

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Free flu shots

Healthcare setting:

• Private practice

Medical specialties:

• Podiatry

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• All applicants must pass a background check and drug screening. Are you willing to participate in both in order to be hired?
• Our dress code consists of no visible tattoos, body piercings other than the ear, and no hair color that is not a natural color. Scrubs are worn for the workplace. Are you able to comply with this dress code?
• We prefer someone with Medical Receptionist experience already. Do you have this experience and how many years? Please do not apply if you do not have at least 1 year expereince at a medical office front desk where your job responsibilities included insurnace verification, patient referrals, scheduling and prior authorizations.
• If your job history shows more than three consecutive years changing careers or jobs, please do not apply. We are looking candidates with stability in the job market with a good track record of duration in a position.
• Write a paragraph explaining your work history and how it pertains to scheduling patient appointments, checking patients in and out, insurance verification and customer service.
• The shift for this position is 11:45am to 6:00pm Monday through Friday with a rotating Saturday once every 8 weeks. Can you accomodate?
• Please tell us why this part-time opportunity would work best for you and Family Foot and Ankle Physicians.

Experience:

• Computer skills: 1 year (Required)
• Customer service: 3 years (Required)
• Working in Medical Office as Receptionist: 1 year (Required)
• Medical Front Desk: 1 year (Required)

Work Location: In person