Medical Receptionist

Sequoia Family Medical Center

590 W Putnam

Porterville, CA 93257

559.781.3700

JOB DESCRIPTION

Job Title: Medical Receptionist –

Job Summary: The person in this position will report to the Lead or Clinic Manager in Leads absence. Will perform their duties and the necessary functions as expected.

Job Duties:
This position is responsible for the following:
Checking in and checking out patients as they sign in at the reception areas and as they check out
Properly run eligibility from internet websites for the purpose of identifying patient health coverage
Adheres to the sliding fee program as per Policies and Procedures organizational processes
Adheres to answering phone calls as per Policies and Procedures organizational processes
Adheres to appointment scheduling using the MARS system as per Policies and Procedures organizational processes
Adheres to cash collection as per Policies and Procedures organizational processes
Adheres to daily referrals as per Policies and Procedures organizational processes
Adheres to billing practices as per Policies and Procedures organizational processes
Adheres to processing of Vaccine for Childers (VFC) versus private vaccines as per Policies and
Procedures organizational processes

In addition, the below are Expected Daily Duties:

• Take an adequate message
• Provide great customer service to all patients
• Provide great internal customer service with peers
• Effective communication skills as professionals with Providers and peers
• Follow HIPPA regulations on all patients at all times
• Present to work area, ready and able to perform job duties with a professional appearance, grooming and appropriate work attire
• Keep work areas well stocked
• Maintain cleanliness at all times at all work stations
• Ensure that bank bag is balanced at the end of each shift before leaving work station
• Ensure route slips are processed in a timely manner with minimal errors
• Ensure the completion of a new patient medical record
• Work independently with direction from Lead or Clinic Manager
• Be aware of working partner and lunch coverage – be present.
• Other duties as assigned

Job Requirements:

1) Ability to work under pressure.
2) Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
3) Friendly personality with the desire to work with the public.
4) Ability to handle multi-functions.

Beatriz | SEQUOIA FAMILY MEDICAL CENTER

11/30/2016 REVISED 10/21/21

5) Promotes and believes in SFMC
6) Ability to relate to the public regardless of ethnic, religious and economic status.
7) Must be willing to work at any suite location and meet organizational operational hours if needed.
8) Must obtain a Valid California Driver’s License at all times to allow for traveling.
9) Commitment to the concepts of preventive health care program and team approach to health care delivery.
10) Work independently

Qualifications, Education, and Experience:

1) Must have High school diploma or equivalent and/or have successfully completed and graduated from an Administrative Medical Assistant Program.

2) Must have had working experience dealing with the public for at least one year.

3) Bilingual in English/Spanish is required.

Physical Requirements

SFMC Medical Receptionist STAFF

Not Applicable Occasionally Frequently Constantly

Stand X

Vision – Near X

Vision – w assistance X

Walk X

Sit X

Reach outward X

Reach above shoulder X

Climb X

Crawl X

Squat/kneel X

Bend X

Lift/Carry

10 lbs or less X

11-20 lbs X

21-50 lbs X

51-100 X

Over 100 lbs X

Responsible To: Medical Support Lead

Classification: Part Time Position, Non-Exempt

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• fluent Spanish (Required)

Work Location: In person