- Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly throughout the day, and closing patient entry points at the end of the day
- Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times
- Completes patient check-in and registration, including advising and assisting patients with form completion
- Completes patient data entry via PPSE’s Electronic Health Record and prepared charts with appropriate information
- Enters relevant and appropriate information into tracking tools to improve service delivery and patient experience
- Completes patient charges and payments process, including processing payments and generating receipts
- Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits
- Checks-out patients in a professional and pleasant manner
- Maintains clean and neat clinical work spaces
- Allows patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non-judgmental
- Assists with patient intake and ensures clinician has relevant and necessary information to move forward with visit
- Preferred - 2 years experience in healthcare, preferably sexual and reproductive health
- Preferred - Electronic Health Record experience
- Preferred - abortion and family planning experience
- Preferred - Certified Medical Assistant or Surgical Tech
- Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team
- Attention to detail and follow through on assigned work is essential
- Excellent communication skills
- Strong computer skills, including practice management software, MS office, and internet/email
- Professional demeanor and appearance
- Ability to provide / support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy
- Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation
- Planned Parenthood Southeast is a smoke-free workplace, and smoking is prohibited in all enclosed areas on PPSE property
Pay $18.00 an hour