Medical Office Assistant Ii (Open & Promotional)

NOTE: This recruitment schedule was amended on February 29, 2024 to extend the closing date. Final Closing Date will be March 28, 2024.
County of San Mateo is seeking experienced individuals for the position of Medical Office Assistant II to provide a variety of routine to difficult Medical Office support for various San Mateo County Health Divisions, including Behavioral Health & Recovery Services, Correctional Health Services, Family Health Services, Public Health Laboratory and San Mateo Medical Center. For more information on the duties by division, click here (Download PDF reader).
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Act as a receptionist and receive patients and visitors; screen phone calls; take messages or make appropriate referrals; provide factual information regarding the County or specific medical unit activities and services, which may require some interpretation of rules, policies and/or procedures.
• Order, receive, and organize patient charts for daily appointment schedule preparation, utilization review, and varied record-keeping activities; may pull and file charts located within assigned area; review charts for necessary documentation and diagnostic test authorizations from health care staff; close patient charts as authorized.
• Provide for intake and registration of patients; interview patients to obtain medical information and appropriate documentation required to open patient charts.
• Review financial and insurance status of patient; explain treatment costs and methods of payment; perform periodic re-evaluations, re-determinations, and adjustments as necessary; collect fees, issue receipts, and balance daily monies received.
• Research computerized patient data to determine current status; retrieve, update, and verify information from an online or personal computer.
• Schedule patient appointments and prepare daily appointment schedule; schedule medical tests and procedures as assigned.
• Inform professional staff of lab, X-ray, and other diagnostic test results in accordance with established policies and procedures.
• Prepare a variety of periodic and special reports related to patient care, testing, and results, which may require the use of arithmetic calculations and the consolidation of information from various sources.
• Transcribe patient information histories, physical examination notes, and related patient medical information containing specialized medical terminology; type various correspondence and documentation pertaining to patient diagnosis and treatment from drafts, dictated tapes, notes, or brief instructions using a typewriter or word processor.
• Establish and maintain office and patient files; research and compile information from such files.
• Perform office support activities, such as opening and distributing mail, processing outgoing mail, and ordering and maintaining an inventory of office supplies.
• Establish and maintain office and patient files; research and compile information from such files.
• May perform routine billing, preparation of medical procedures or test orders, scheduling of medical procedures, review and preparation of patient charts for utilization review and a variety of patient processing, documentation, and record-keeping duties, depending upon assignment.
• Provide off hours support as required.
• Perform related duties as assigned.

Qualifications

Knowledge of:

• Policies and procedures related to the outpatient, ancillary, medical records or direct patient care area to which assigned.
• Medical terminology as related to office support work.
• Office practices and procedures, including filing and the operation of standard office equipment.
• Business letter writing and the standard format for typed materials.
• Basic business data processing principles and the use of word processing or personal computing equipment.
• Correct English usage, including spelling, grammar and punctuation.
• Business arithmetic.
• Basic record keeping principles and practices.

• Perform detailed Medical Office support work accurately.
• Prioritize work and coordinate several activities.
• Compose routine correspondence from brief instructions.
• Use initiative and sound independent judgment within established guidelines.
• Operate standard office equipment, including a word processor and computer terminal.
• Organize and maintain accurate patient and general files and records.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Understand and carry out oral and written directions.

Application/Examination