Medical Office Assistant

Summary: Performs vitals and other pre-visit work with Article 31 patients. Responsible for ensuring health indicators are within all patients’ records. Assists Psychiatric Providers with caseload management.

A. Job Tasks

· Participates and supports the psychiatry providers and mental health providers in direct patient care under the supervision of the Program Director and/or Associate Program Director

· Takes and monitors vital signs including blood pressure, weight and patients’ reported level of physical pain

· Assists in the engagement of patients into their care and treatment

· Assists in the completion of reminder phone calls and outreach to missed or cancelled appointments

· Assists psychiatry providers in completion of forms

· Obtain information from patients necessary to assist patients in obtaining psychotropic medication refills, obtaining prior authorization where requested

· Obtains Confidential Drug Utilization Reports and other information from the New York State Prescription Drug Monitoring Program.

· Assists patients with chronic medical illness to be connected to appropriate resources or programs.

· Coordinates primary care appointments for patients who do not have a primary care provider or who have not had a primary care appointment within 12 months. Ensures consents with outside providers and facilitates coordination with outside primary care providers

· Collects completed screenings from patients such as the Vanderbilt, Advanced Directives, PHQ-9 and GAD-7 with patients and alerts care team members of results

· Assists in obtaining health screening forms for all patients with outside primary care providers

· Performs routine maintenance/cleaning of equipment and instruments

· Assists in inventory control for medical supplies

· Organizes and retrieves lab, pathology and diagnostics data from the outside laboratories

· Provides patients with education materials and assists with referrals as needed.

· Greets and checks in patients and assists them in accessing services in a timely manner.

· Schedules patient appointments in Epic system. Makes reminder and “no show” calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.

· Performs a complete registration of patients’ clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.

· Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.

· Reconciles all charges into the system to the original source document

· Verifies insurance coverage on all patients presenting for appointments.

· Sends correspondence to patients’ residence in order to remind, recall or reschedule appointments.

· Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.

· Maintains effective communication with patients, families, peers and other members of the health care team.

· Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator

· Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing

B. Experience and/or Skills

· Computer literacy with proficiency in MS Word, Excel, and PowerPoint.

· Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time

· Ability to generate, interpret and analyze data from multiple sources.

· Minimum of one (1) year of experience as a Medical Assistant

· Demonstrated competence in auditory testing, visual testing, EKG, venipuncture and taking vitals

· Multi-lingual preferred

As a member of the IFH community, we expect employees to: adhere to the organization’s policies regarding time, attendance, and dress code; demonstrate reliability and trustworthiness; manage time and resources to meet established goals/projects within the agreed upon time frames; demonstrate accountability; maintain patient/employee confidentiality; meet applicable regulatory and annual health assessment requirements; self- identify learning strengths and needs; demonstrate a professional, courteous, and respectful attitude in dealing with patients, families, significant others, members of the staff and extended community.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Medical Assistant: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person