Front/Back Office Medical Assistant - Non-Surgical Hair Restoration

Who We Are

Great Many’s mission is to make hair growth an answer, not a question. We are a system and a studio for preserving and restoring hair, for women and men.

We are setting out to be the first brand to offer a holistic combination of (1) clinically-backed non-surgical services in a beautiful, modern, and hospitality-focused studio, (2) our own line of everyday scalp/hair care products that help current and future hair thrive and (3) access to proven prescriptions — all under one brand.

Why Great Many? Tackling preserving or restoring hair requires multiple pathways and patience – and today's landscape is single-solution oriented, mixed with snake oil and infomercial promises, and is incredibly fragmented (and frustrating) for the customer. We want to change that.

An In-Studio & Online Experience. In our first Studio, opening in Noho in May 2024, clients will be able to experience a hair consultation and access services and products. Online, customers will be able to access education, proven prescriptions via telehealth, and buy our launch set of scalp/hair care products.

Where Is Great Many Going? Today, we’re just getting off the ground. In several years, we envision a fleet of studios dotting the US, thousands of telemedicine customers outside of our studio geography, and our expanding line of clean hair/scalp care products on shelves of incredible retail partners. Join us, and be part of the change the hair health and hair growth space needs.

Who You Are

A Medical Assistant at Great Many is responsible for the in-clinic experience and practice. Specifically, we are focused on treating hair preservation and restoration – for women and men – through comprehensive, guided consultations, treatment plans, the administration of platelet-rich plasma (PRP), prescriptions, and at-home scalp/hair care routine recommendations.

Ideal candidates have hair growth experience and passion, a commitment to clinical excellence, confident leadership, and a hospitality-orientation to help clients feel a sense of direction, hope, progress, and success in a very confusing space. The ideal candidate is also excited about the prospect of getting in at the ground level of a brand with plans to grow and fulfill its mission of making hair growth an answer, not a question, nationwide.

The Roles & Responsibilities

• Be the face: Greet patients in a warm and friendly demeanor and escort patients to their provider as needed
• Treatment Assistance: Perform phlebotomy on patients, assist with PRP procedures and consultations as needed, and perform basic laboratory tests
• Inventory Management: Partner with the Lead Provider on ensuring the studio has proper equipment and supplies
• Scheduling: Utilize Great Many’s system to schedule and reschedule appointments as needed
• Quality Assurance: Maintain high standards of patient care and safety within the clinic. Ensure compliance with all relevant regulations and protocols.
• Documentation: Maintain accurate and detailed patient records. Keep thorough records of treatments, progress, and outcomes.
• Continuous Improvement. Contribute to the development of new clinic procedures and protocols to optimize efficiency and client experience.

How You Work

• You are hospitality-oriented and understand how people feel matters as much as the ‘what’ of what we do, both with our team and our clients
• You are a clear communicator
• You have a positive attitude in the face of change, newness, and problem solving that comes with a new business
• You are a creative problem solver when it comes to figuring out new and improved ways for us to operate and find our stride
• You are a constant learner with a growth-mindset, always seeking continuing education, new learnings, and professional development

Your Experience

• 5+ minimum years of experience functioning as a Medical Assistant in an outpatient environment
• 2+ years of phlebotomy experience
• Must have an active RMA, CMA, or CCMA from an accredited establishment
• Dermatology/hair experience a plus but not a must
• Certified trichologist a plus
• Active Basic Life Safety (BLS) Certification
• Flexibility to work a 5 8’s schedule with rotating weekends. Hours may change based on business needs

Your Perks

• Competitive Salary of $25-35/hr based on years of experience
• Paid Time Off (PTO) & NYC Paid Sick Leave
• Health, Dental & Vision Coverage
• Medical Malpractice Coverage
• Great Many Products & Services Discounts
• Annual Continuing Education Stipend ($1,500)

The role will be based in our first Studio in Noho, New York City.

Email alex@greatmany.com with your resume and let us know why you're interested in working at Great Many.

Great Many is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Medical specialties:

• Dermatology

Schedule:

• 5x8
• Monday to Friday
• Rotating weekends

Work setting:

• Clinic
• In-person
• Medical office
• Outpatient

Ability to Relocate:

• New York, NY 10012: Relocate before starting work (Required)

Work Location: In person