Medical Front Office Receptionist

About us

Washington Vital Vision is a dedicated, professional, collaborative clinic with the goal of providing our patients with the highest quality eye care and treatment.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Friendly work environment with family feel

Core duties and responsibilities of the clinic includes the following:

· Serve patients by greeting and helping them, schedule appointments, and maintain records and accounts.

· Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keep patient appointments on schedule by notifying providers of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

· Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining reception area.

· Record and collect patient charges, control credit extended to patients.

· File, collect, and expedite third-party claims.

· Manage Rx refills and respond to patient phone calls.

· Maintain business office inventory and equipment.

· Place and expedite orders for supplies, verify receipt of supplies, and schedule equipment service and repairs.

· Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.

· Maintain operations by following policies and procedures, reporting needed changes.

· Contribute to team effort by accomplishing related results as needed.

Education and Experience:

· High School Diploma required.

· 1-2 years’ relevant work experience.

Abilities and Skills:

· Proficient in the English language.

· Spanish proficiency a plus.

· Multi-task and prioritize duties efficiently.

· Telephone skills

· Computer skills

· Customer service

· Scheduling

· Attention to detail

· Professionalism

· Quality focus

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be adjusted based on the needs of the company.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Kent, WA 98030: Relocate before starting work (Required)

Work Location: In person