Medical Front Office Coordinator- Private Practice

Thriving Audiology practice looking for a mature, friendly, reliable Front Office Coordinator. We are a dedicated team and fully embrace our mission of “helping others live their best life”. This includes our patients, our vendors, ourselves and our co-workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture.

We work frequently with older, hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker, detail oriented and self motivated. Must have strong customer service experience and strong computer skills.

We are looking to hire for this position ASAP!

JOB DUTIES

• Answering phone calls & scheduling appointments according to practice guidelines
• Greeting patients as they enter the office
• Accessing records through online electronic medical records
• Checking patients in/out
• Processing patient payments
• Confirming appointments / appointment reminder calls
• Preparing charts & paperwork for the next business day
• Collecting insurance information
• Hearing aid processing administration: assist with processing hearing aid orders, repairs & loss claims
• Initiative to review office protocols & make suggestions for improvement when needed
• Organizing Front Office, including filing, scanning, receiving and distributing mail and parcels, tracking and reporting practice statistics
• Performing sales-related duties as assigned, to include basic paperwork and sales agreements, as well as sales conversations with patients
• Participating in company and office meetings and training programs as required

JOB REQUIREMENTS

• Customer service experience in a medical setting, hospitality or spa environment
• Strong computer skills
• High school diploma required, some continuing education preferred
• Ability to pass background check
• References

Successful applicants will be able to demonstrate the following:

• Impeccable business ethics
• Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skills
• Strong work ethic and ability to work independently with limited supervision
• Strong oral and written communication skills
• Creating, identifying, and capturing sales opportunities
• Ability to solve problems and provide solutions and/or escalate to the appropriate personnel
• Ability to learn on-the-job and implement professional feedback

COMPENSATION & BENEFITS:

• Competitive hourly rate with bonus available commensurate with experience.
• Health insurance with Health Savings Account
• 401k with employer match

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

Work Location: In person