Windows Administrator

Role: Windows Administrator

Location: Tallahassee, FL (Onsite)

QUALIFICATIONS AND EXPERIENCE:

• 5 years of experience with enterprise class Windows Server system design and administration, including the proactive monitoring of system environments and problem resolution, user support, printing support, system application support, Operating System (OS) support, hardware/software system installation, configuration, and maintenance.
• 5 years of experience with Windows Operating System Deployment (OSD).
• 5 years of experience designing, implementing and maintaining Microsoft's System Center Configuration Manager (SCCM) or similar endpoint management system.
• 5 years of experience working with automated software deployment (any tools).

CONTRACTOR RESPONSIBILITIES:

SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:

• Design, install, maintain and document all endpoint, server, and cloud platform requirements in an enterprise scale Windows Active Directory and Microsoft Azure Active Directory (Entra ID) platform, as directed by the Department. These duties include, but are not limited to:

1. system administration,
2. Endpoint management system maintenance,
3. monthly patching,
4. daily monitoring,
5. error tracking,
6. issue remediation and
7. Change control.

• Automate software packages for deployment through approved mediums, as directed by the Department.
• Perform daily monitoring, administration, and remediation of endpoint management systems, as directed by the Department.
• Investigate, troubleshoot, and resolve issues reported by customers, system administrators and support teams, daily, as directed by the Department.
• Provide technical expertise to end users and management, for issues involving OIT and other Department business offices, daily, as directed by the Department.
• Provide documented resolutions to Service Desk and Change Management tickets, daily, as directed by the Department.