Medical Front Desk Receptionist

JOB TITLE/DESCRIPTION: MEDICAL FRONT OFFICE

Job Summary: Greets all patients and/or visitors presenting to the Front Desk. Collects co-pays, co-insurances, and any past due balances from patients. Schedules returning appointments upon patients’ check-out. Answers multi-line telephone. Verifies insurance benefits and eligibility. Obtains insurances authorizations. Performs other duties as necessary.

We are growing quickly, and this role will be in a fast-paced team environment. We seek candidates who have a proven track record of handling this kind of work environment.

Medical Front Office Job Responsibilities:

• Serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.
• Assists patients filling-out registration forms, ABN forms and obtaining all required signatures.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Communicates with clinic’s staff regarding patients processing delays.
• Collects co-pays, co-insurances, and any past due balances from patients.
• Assists with insurance verification, pre-certification, and eligibility.
• Maintains patient accounts by recording and updating financial information, recording and collecting patient balances.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment services and repairs.
• Maintains operations by following policies and procedures.
• Contributes to team effort by accomplishing related results as needed.
• Schedule follow-up appointments upon patients’ check-out.
• Prepares necessary paperwork for the next business day.
• Performs other duties as necessary.

Education and Experience

• High school graduate.
• Medical terminology a plus.
• At least one year experience as a Medical Front Desk Receptionist in a healthcare environment.
• Bilingual a plus.
• Good knowledge of computers as well as Microsoft Word and Excel.

Qualifications

• Basic knowledge of office functions and procedures.
• Ability to deal with patients who may be ill, confused, and/or distraught as well as the general public.
• Good sense of organization and the ability to work independently.
• Ability to maintain composure and emotions in difficult situations.
• Job requires being reliable, responsible, dependable, and fulfilling obligations.

COVID-19 Vaccine Requirements:

As a leading healthcare provider, we have a responsibility to protect the health and safety of our patients, customers and staff members.

COVID-19 vaccinations are required as a condition of employment. Please note we will consider exceptions to this requirement for those who cannot be vaccinated due to a medical condition or strongly held religious beliefs.

Work Environment and Conditions:

Fast paced, detail-oriented health care environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical receptionist: 1 year (Required)

Work Location: In person