Patient Transport Scheduler/Customer Service

Florida's top-rated NEMT provider is looking for an energetic and organized individual to join our rapidly growing team as the first point of contact for non-emergency calls and trip management. The Customer Service Representative will direct the day-to-day route operations, receive requests, transmit messages, track, and route vehicles. The candidate must also be a strong communicator to assure safe, cost-effective, on-time operating performance. The Customer Service Representative must be able to remain calm and composed, while working with clients and other staff members.

Job Responsibilities:

• Take client calls to collect information and insert data into routing software
• Assign and update routes as new trips are entered throughout the day in an efficient manner
• Monitor routing software for timeliness, communicate with team drivers with updates, work with management and clients to prevent or resolve unforeseen issues

Requirements

• Ability to handle multiple tasks simultaneously while providing excellent customer service.
• Web based data entry, stong computer skills
• Two (2) years of phone based customer service experience is preferred.
• Bi-lingual preferred (English & Spanish)
• High school diploma or equivalent
• Great communication skills and phone etiquette
• Must be customer service oriented

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• Overtime
• Weekends as needed

Application Question(s):

• What are your greatest strengths?

Ability to Relocate:

• Orlando, FL 32817: Relocate before starting work (Required)

Work Location: In person