Address
Form of workJob Description
About us:
Vibrant Medical Customer Service call center, Global Reimbursement Consultants,
is looking to add hospital patient accounting representatives who are looking for a long-term
career with our amazing team! As the representative of the hospital and our team, we are
looking for hires who are personable, dependable and can represent us well!
CUSTOMER SERVICE JOB SUMMARY:
Patients call us with questions or to make payment
on their current medical bills. We are helping patients on behalf of hospitals who have
billed the patient for any balances due from the patient. We help the patient:
1- Understand why they have the balance
2- Explain what their insurance paid and why
3- Make a payment
4- Set up payment arrangements
5- Understand financial assistance (charity) options that may be available to them
YOU:
· Nice, polite, clear in your communications
· Professional, dependable, and available Monday-Friday 8:00am-5:00pm
· Open to learning and open to coaching. We offer a robust paid training program. Training
topics include Customer Service, medical billing, and insurance. You will become an
authorized user of a well-known hospital EMR system (EPIC).
· Thrive in a fast-paced work environment - time management skills, efficient
· Patient, a good listener, can provide empathy to callers
PREFERRED QUALIFICATIONS:
· Excellent people skills - in person or on the phone
· Enjoy helping people! You make a difference in the community
· Computer literate including sufficient typing ability - you may be required to take a typing test
· Great communication skills including verbal and written
· Excellent people skills - in person or on the phone
· Enjoy helping people! You make a difference in the community
· Computer literate including sufficient typing ability - you may be required to take a typing test
· Great communication skills including verbal and written·
Understanding of medical billing and insurance
· Experience with EMR
· Experience working in a call center
Multiple opportunities for bonuses including referral bonus, performance bonus as well as
possibility for overtime at time and half pay
Job Type: Full-time
Salary: Starting at $17.00+ per hour (or more based on experience in the industry and
with EPIC experience) with multiple opportunities each month for bonus pay!
To learn more about us: www.GoWithGlobal.com
Schedule: 8-hour shift · Office hours: Mon- Friday 8 AM – 5 PM · 2 paid breaks, 30 min lunch
GLOBAL offers a flexible and professional working environment with competitive salaries, bonus incentive plans, health and dental insurance and much more. GLOBAL is an Equal Opportunity Employer.
