Medical Receptionist - Customer Service

Medical Receptionist - Customer Service
Baltimore, MD
MUST:
2 solid years of medical office experience
Strong Customer Service skills
Make follow up calls to patients
Schedule and reconfirm appointments
Provide support to the clinical team
Experience registering/checking patients in and out
Strong scheduling experience
Ability to process referrals and track them
Experience using EMR and strong computer experience
Experience translating for Spanish Speaking patients
DUTIES :
Schedule appointments and registered patients for vaccines
Check patients in
Make follow up calls to patients and coodinate continuity of patient care with other healthcare organizations
Compile summary information to ensure accurate data collection
Processing referrals
Verify insurance
Registering patients in EMR system
Answering phones
Providing Customer Service
Responds to inquiries, and directs callers to appropriate area
Processes and tracks referrals in a timely manner
Greets and directs patients, salespeople, and visitors with courtesy and discretion, providing exemplary Customer Service
Enters personal health information and financial information into EMR.
Correct errors, complete forms
Assists in coverage for other areas
Handle translations for Spanish speaking patients
Performs other tasks as needed *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.