Address
Form of workJob Description
Medical Credentialing Analyst – EL Paso Call Center
EL Paso, TX Based Position Operating within US Health Care Sector
Key Purpose of Role:
NOTE: This position is fully remote, but candidates must be within the El Paso Metro area
As an analyst the successful candidate will be responsible for their respective KPI performance in a US health care process
· To be passionate about Customer Satisfaction and contribute to CAQH Customer Satisfaction
· To make every call a warm experience for our customers while complying with policies & procedures
· To help the development of an excellent working climate within the function
· To be a team-player and assist colleagues in their contribution to achieving the Business goals
· To actively support all multi-skilling initiatives within the process
· Display a high level of integrity in all dealings with internal/external customers
Key Competencies
· Sound analytical skills to ensure eye for detail with Logical & customer centric issue resolution skills
· Ability to analyze, interpret and draw inferences from research findings
· Ability to use independent judgment to manage and impart confidential information.
· Ability to make administrative/procedural decisions and judgments
· Responds to inquiries from providers and or PO’s, interfaces with internal and external customers on day-to-day credentialing and privileging issues as they arise
· Contributor to Performance Management Targets by maintaining the set Average Handling Time and adhering fully to scheduled Breaks/Rosters
· Demonstrated success in handling large volumes of work
· Ability to organize, prioritize, and accomplish tasks within established timeframes
· Demonstrated proficiency utilizing reference materials
· Working experience in MS office tools
Eligibility Criteria
· Any Graduate (Arts/science/commerce/business) , high school graduate
· Typing speed to be >25 Words/Minute with an Accuracy of 90% or more
· Effective verbal and written communication skills, including ability to remain calm in potentially stressful situations with medical professionals
· Minimum 2yrs of direct Customer Service experience in call center
· Previous experience in a healthcare or health insurance setting
hcl_bserv
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).
ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.
ERS offers engineering services and solutions in all aspects of product development and platform engineering.
Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.
Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.
